Technical Responsive Maintenance Officer

HousingFirst is an award-winning, independent, not-for-profit organisation leading the way in how community housing is designed, financed, built and managed. By developing innovative partnerships and investment opportunities, HousingFirst creates beautiful homes for residents who pay rent within their means, minimising financial stress and giving them opportunity to achieve a higher quality of life.

With 35 years of financial, property development, tenancy, asset management and community development experience, we are in an exciting growth phase with the significant planned expansion of our property portfolio.

Our workplace is characterised by the values of integrity, respect, inclusiveness, collaboration and accountability. We offer attractive remuneration, salary packaging and flexible working conditions.

About the Role:

The Technical Responsive Maintenance Officer supports the delivery of responsive maintenance services by assessing requests, reviewing scopes and costs, monitoring contractor performance, and ensuring compliance with service standards and regulatory requirements. Working closely with internal teams and contractors, the Technical Responsive Maintenance Support Officer plays a key role in driving quality outcomes, operational efficiency and positive experiences for renters.

The Technical Responsive Maintenance Officer will be required to work standard Customer Service Team operating hours, 8:30 am to 4:30 pm, Monday to Friday.

The annual Salary for this role is $101,214 plus superannuation and access to salary packaging.

Responsibilities:

• Provide technical advice and support on responsive maintenance matters, including complex requests, risk identification and maintenance decision-making.
• Manage responsive maintenance administration, ensuring accurate records, work order tracking, prioritisation and timely follow-up of outstanding requests. ess quotes, invoices and maintenance costs, approving works within delegated authority and ensuring value for money.
• Liaise with contractors, monitor performance and compliance, and escalate issues impacting service delivery.
• Monitor maintenance performance against KPIs, SLAs and regulatory requirements, identifying risks, trends and improvement opportunities.
• Prepare reports, support compliance obligations and contribute to continuous improvement initiatives that enhance maintenance services and renter outcomes.

Essential Skills and Experience:

• Knowledge of residential maintenance, building repairs and maintenance service standards.
• Ability to assess maintenance requests, contractor reports, quotes, invoices and costs.
• Strong administrative, analytical and record-keeping skills.
• Experience using maintenance or property management systems (Zavanti desirable).
• Excellent communication, organisational and prioritisation skills.
• Strong attention to detail and commitment to delivering quality customer outcomes.
• Must hold a current Australian Driving Licence

To be considered for this opportunity you must have Australian Citizenship or Permanent Residency Status, A National Police Check and Victorian Working with Childrens Check will also be required for the preferred candidate.

To apply please provide your resume and a cover letter outlining how you meet these requirements by clicking on the Apply tab.

If you have any questions around the role or would like a copy of the Position Description, please reach out to recruitment@housingfirst.org.au

HousingFirst acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Aboriginal and Torres Strait Islander cultures: and to Elders both past and present.

We are committed to the principles of social inclusion and aim to ensure that our workplaces, policies and services treat every person with respect and dignity, regardless of their gender identity, sexual orientation, ability, cultural background, ethnicity or religion.