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Secure employment solutions for the NDIS sector
Running an NDIS organisation means managing a lot of moving parts.
Employment Hero brings HR, payroll, hiring, onboarding and people admin into one platform, so your team spends less time on admin and more time on care.
What’s creating workforce pressure for NDIS providers?
PAIN POINT #1
High support worker turnover creates roster pressure and service disruption
When support workers leave, coordinators need to hire, clear and onboard replacements quickly, often across multiple roles and locations at once. Every day a role sits unfilled is a day of coverage risk.
✦ EMPLOYMENT HERO
Employment Hero speeds up onboarding and recruitment admin with our AI Recruitment Agent and digital workflows, so new workers are site-ready faster and coordinators spend less time chasing paperwork.
PAIN POINT #2
Administrative work keeps taking time away from service delivery
Leave requests, employee records, payroll inputs and compliance documentation add up fast. When those tasks are handled manually, managers and coordinators end up spending time on back-office work that should be going to their teams and participants.
✦ EMPLOYMENT HERO
Employment Hero reduces that load with digital workflows and simpler approvals, so your team stays organised without the admin overhead.
PAIN POINT #3
Keeping compliance records current can be difficult across teams
Qualifications, clearances, policy acknowledgements and contracts need to stay current across dispersed, shift-based teams. When that documentation is stored in different places or updated inconsistently, gaps appear and audit confidence drops.
✦ EMPLOYMENT HERO
Employment Hero centralises screening checks, qualifications and expiry dates in one place, with automated alerts before anything lapses, so you’re not caught out at audit.
Ready to automate your NDIS workforce admin?
Fast, paperless onboarding that gets support workers site-ready from day one
Employment Hero automates your hiring pipeline by sending digital pre-boarding packs straight to an employee before their first shift. New hires submit tax, bank and super declarations directly inside Employment Hero, which flows directly into your payroll system. Onboarding checklists, employee contracts and site policies are signed electronically and stored automatically against their profile, without manual data entry.
Credential tracking to keep your organisation audit-ready
Employment Hero centralises NDIS worker screening checks, certifications and police clearances in a secure digital registry. The system automatically tracks expiration dates and sends automated alerts before qualifications lapse, preventing costly compliance gaps. Digital audit trails log every document update and policy sign-off, giving you instant, verifiable proof for NDIS Quality and Safeguards Commission audits.
Time-tracking that connects your shift logs directly to payroll
Support workers clock in and out on site using the mobile app, creating digital timesheets. Managers can review and approve hours easily, allowing data to flow straight into payroll without manual re-keying or the headache of calculating complex weekend and evening penalty rates.
Workforce visibility across every participant home and community setting
Employment Hero unites your dispersed workforce under a single cloud-based dashboard. Through mobile self-service, support workers manage their own leave requests, update personal details and view rosters remotely. This gives managers live visibility over team availability across multiple care locations, allowing them to approve leave and adjust schedules instantly from any device.
How one NDIS provider improved hire quality and reduced time to hire by 50%
SEQUAL
NDIS disability support provider | 180 employees | Brisbane, Australia
THE CHALLENGE
SEQUAL needed to hire quality, values-aligned support workers in a sector where the cost of a poor hire is high and applicant volume alone does not solve the problem. With around 300 applicants per role and high turnover across the industry, the team needed a better way to identify candidates who were not only capable, but aligned to the care, trust and responsibility required in disability support. Employment Hero helped SEQUAL access motivated candidates from underrepresented talent pools, reducing hiring risk and helping the team find people who were the right fit for both the role and the organisation.
“Obviously being a disability provider working with really vulnerable people, we need to find that quality hire which is values aligned. Hiring the wrong person can be quite detrimental to the quality of care that we then provide to our clients. We’re looking for the right connection with the right partnership, and that’s what I think Hero Foundation brought together with Generation Australia.”
— Karin Rosen, HR Manager, SEQUAL
OUTCOMES
Reduced time to hire by 50% after implementing Employment Hero
Hired 2 candidates through Hero Foundation so far
Achieved 100% placement retention six months after hiring
Managing compliance in a highly regulated care environment
NDIS providers carry a compliance load. From managing employee records, payroll and training, to ensuring policy sign-offs and shift coverage across multiple support settings, it’s a lot to be across. And when those things live in different systems, it’s easy for things to fall through the cracks.
Employment Hero brings it into one place, so providers can stay on top of their employment obligations without the admin overhead that usually comes with it.
Award coverage
Automated award interpretation
The SCHADS Award is one of the most complex in Australia. Employment Hero’s Pay Conditions Engine has a pre-built SCHADS ruleset that automates pay rate calculations, sleepover allowances and shift penalties based on timesheet data, so your team spends less time on manual checks and more time on care.
Super reform
Managing Payday Super
Super must now be paid every payday, not quarterly. HeroClear handles this inside your existing pay run, automatically processing and remitting contributions for all staff including part-time, casual and shift-based workers, without the need for separate portals or manual exports.
Payroll compliance
Simpler payroll across mixed workforces
NDIS providers manage a mix of employment types with varying hours and leave patterns. When payroll data sits across multiple systems, errors follow. Employment Hero connects payroll, leave and employee records in one platform, reducing admin friction and improving pay accuracy.
Employment records
Keep important employee records accurate
NDIS providers need employment records that are complete, current and accessible. Employment Hero centralises contracts, policy acknowledgements and workforce documentation in one place, reducing reliance on paper files and disconnected systems.
Employment Hero works alongside the tools your practice already runs on
ShiftCare
Built for NDIS, aged care, and disability support providers, ShiftCare syncs carer and client data with Employment Hero so scheduling and payroll stay aligned.
Visualcare
If your team manages care through Visualcare, Employment Hero syncs alongside it, keeping home care and disability sector rostering and payroll aligned.
MYP
MYP connects with Employment Hero to bring HR, NDIS, Aged Care, Community Care, and payroll together, covering both employee experience and business efficiency in one place.
Xero
Payroll figures sync to Xero automatically after every pay run, no double entry, no manual reconciliation at period end.
MYOB
For businesses running MYOB, Employment Hero connects directly, keeping payroll and accounts aligned without additional admin.
QuickBooks Online
If you use QuickBooks, payroll data flows across automatically so your business’s finances stay current.
Related resources to help you get started
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Read more: Disability support worker job description: Duties, skills and responsibilitiesDisability support worker job description: Duties, skills and responsibilities
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Frequently asked questions
Pricing follows a per-employee-per-month model, so you only pay for the people you're actively managing on the platform. For NDIS providers with a large casual or part-time workforce that fluctuates with client demand, you can talk to our team about how the model fits your headcount as it changes. Many providers find the cost is offset quickly by the hours they save on rostering, timesheets and payroll, time that's especially valuable when NDIS price limits keep budgets tight.
Yes. The payroll engine interprets modern awards including the Social, Community, Home Care and Disability Services Award, and it can be configured for the allowances, broken shifts, penalty rates, overtime and sleepover provisions that NDIS work involves. This reduces the manual overrides your team relies on and helps keep every pay run accurate against your obligations.
It does. You can build rosters, manage shift swaps and capture hours through digital timesheets that flow straight into payroll. Support workers clock in and out from the mobile app, which removes paper timesheets and the reconciliation work that follows, even when staff are out in the community rather than in an office.
Yes. You can manage several locations or entities within the platform, with visibility across all of them. This helps you keep onboarding, leave policies and compliance tracking consistent across sites while still reporting on each location separately.
It does. You can store and track NDIS Worker Screening Checks, first aid, CPR, working with children checks and other qualifications, with reminders before they expire. This keeps your records audit-ready and helps you avoid rostering a worker whose clearance has lapsed.
Implementation is structured to minimise disruption. You'll get a dedicated onboarding specialist who helps configure your award rules, sites and workflows, and we phase the setup so client services aren't interrupted. The heavy lifting, like data migration and award configuration, is handled with our support rather than left to your team.
You won't be doing it alone. Our implementation team guides the configuration and migration, and we work to your timeline. Many providers start with the areas causing the most pain, such as rostering and payroll, then expand once the team is comfortable.
Focus on delivering quality care. We’ll handle the employment side
Employment Hero gives NDIS providers a more connected way to manage the people side of service delivery, helping improve visibility across teams and free up time for managers to focus on staff, participants and operational quality.
