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Secure employment solutions for the NDIS sector
Managing NDIS compliance and complex shift payroll shouldn’t pull focus from participant care. Employment Hero automates your everyday workforce admin to keep your growing team organised and audit-ready.
What’s creating workforce pressure for NDIS providers?
PAIN POINT #1
Administrative work keeps taking time away from service delivery
For many NDIS providers, internal administration builds up quickly across onboarding, leave requests, employee records, payroll inputs and compliance documentation. When those tasks are handled through spreadsheets, inboxes and manual follow-up, managers and coordinators can end up spending too much time on back-office work instead of supporting teams, participants and day-to-day operations.
✦ EMPLOYMENT HERO
Employment Hero helps reduce this workload with digital workflows, simpler approvals and more reliable recordkeeping, making it easier to stay organised and spend less time on repetitive administration.
PAIN POINT #2
Keeping compliance records current can be difficult across growing teams
NDIS providers often need to manage qualifications, policy acknowledgements, contracts and other employment records across dispersed, shift-based teams. When documentation is stored in different places or updated inconsistently, it becomes harder to maintain clear records, follow the right processes and feel confident that important information is current when you need it.
✦ EMPLOYMENT HERO
Employment Hero replaces scattered files with structured digital workflows. By centralising your employee records, the platform gives you instant access to staff data while reducing compliance risk.
PAIN POINT #3
Limited workforce visibility when teams are spread across locations and shifts
When employees work across different homes, communities, programs or service schedules, it can be difficult to maintain a clear view of leave, workforce changes and employee information. That lack of visibility can make planning harder for managers who need to balance coverage, continuity of care and day-to-day operational demands.
✦ EMPLOYMENT HERO
Employment Hero gives providers a more complete view of their workforce, helping managers track key information more easily, plan with greater confidence and respond faster to changes across the team.
Ready to automate your NDIS workforce admin?
Fast, paperless onboarding that gets support workers site-ready from day one
Employment Hero automates your hiring pipeline by pushing digital pre-boarding packs straight to a support worker’s phone before their first shift. New hires submit tax, bank and super declarations directly inside the app, which flows instantly into your payroll system. Essential NDIS checklists, employee contracts and site policies are signed electronically and stored automatically against their live profile, ensuring total compliance without manual data entry.
Automated credential tracking to keep your organisation audit-ready
Employment Hero centralises NDIS worker screening checks, certifications and police clearances in a secure digital registry. The system automatically tracks expiration dates and sends automated alerts before qualifications lapse, preventing costly compliance gaps. Unalterable digital audit trails log every document update and policy sign-off, giving you instant, verifiable proof for NDIS Quality and Safeguards Commission audits.
Time-tracking that connects your shift logs directly to payroll
Employment Hero links daily time and attendance data straight to automated award interpretation. Support workers clock in and out on site using the mobile app, creating digital timesheets that match their assigned participant shifts perfectly. Managers can review and approve hours with a single click, allowing data to flow straight into payroll without manual re-keying or the headache of calculating complex weekend and evening penalty rates.
Workforce visibility across every participant home and community setting
Employment Hero unites your dispersed workforce under a single cloud-based dashboard. Through mobile self-service, support workers manage their own leave requests, update personal details and view rosters remotely. This gives managers live visibility over team availability across multiple care locations, allowing them to approve leave and adjust schedules instantly from any device.
How one NDIS provider improved hire quality and reduced time to hire by 50%
SEQUAL
NDIS disability support provider | 180 employees | Brisbane, Australia
THE CHALLENGE
SEQUAL needed to hire quality, values-aligned support workers in a sector where the cost of a poor hire is high and applicant volume alone does not solve the problem. With around 300 applicants per role and high turnover across the industry, the team needed a better way to identify candidates who were not only capable, but aligned to the care, trust and responsibility required in disability support. Employment Hero helped SEQUAL access motivated candidates from underrepresented talent pools, reducing hiring risk and helping the team find people who were the right fit for both the role and the organisation.
“Obviously being a disability provider working with really vulnerable people, we need to find that quality hire which is values aligned. Hiring the wrong person can be quite detrimental to the quality of care that we then provide to our clients. We’re looking for the right connection with the right partnership, and that’s what I think Hero Foundation brought together with Generation Australia.”
— Karin Rosen, HR Manager, SEQUAL
OUTCOMES
Reduced time to hire by 50% after implementing Employment Hero
Hired 2 candidates through Hero Foundation so far
Achieved 100% placement retention six months after hiring
Staying compliant in a highly regulated care environment
NDIS providers operate in an environment where workforce compliance is closely tied to service quality, worker readiness and operational risk. Between employee records, payroll obligations, training completion, policy acknowledgement and staff movement across shifts or support settings, maintaining consistency can become difficult when systems are fragmented. Employment Hero helps NDIS providers maintain clearer records, more structured workflows and stronger oversight across day-to-day employment obligations.
Award coverage
Automated award interpretation
Employment Hero eliminates manual wage calculations by building complex SCHADS award rules directly into your payroll engine. The system automatically applies the exact pay rates, sleepover allowances, split-shift penalties and overtime thresholds based on your team’s digital timesheets. This ensures your support workers are paid perfectly according to current compliance standards, protecting your organisation from underpayment risks while saving hours of backend manual auditing.
Super reform
Payday super: 1 July 2026
Super will need to be paid on every payday, not quarterly. Employment Hero’s payroll engine is being updated to calculate and remit super on each pay run, including for part-time, casual and shift-based clinical staff.
Payroll compliance
Reduce complexity across shift-based and mixed workforces
NDIS providers often manage a mix of part-time, casual and permanent employees, with varying hours, leave patterns and payroll inputs. That can create more room for administrative error when payroll data sits across multiple systems. Employment Hero helps connect payroll, leave and employee records in one platform, supporting more accurate pay processes and reducing friction across day-to-day payroll administration.
Employment records
Keep important worker records accurate
NDIS providers need confidence that employment records are complete, current and accessible when needed. That includes contracts, employee details, policy acknowledgements, payroll-related records and other core workforce documentation. Employment Hero helps providers maintain stronger document management and clearer visibility across employee files, reducing reliance on paper files, inboxes and disconnected systems.
Employment Hero works alongside the tools your practice already runs on
ShiftCare
Built for NDIS, aged care, and disability support providers, ShiftCare syncs carer and client data with Employment Hero so scheduling and payroll stay aligned.
Visualcare
If your team manages care through Visualcare, Employment Hero syncs alongside it, keeping home care and disability sector rostering and payroll aligned.
MYP
MYP connects with Employment Hero to bring HR, NDIS, Aged Care, Community Care, and payroll together, covering both employee experience and business efficiency in one place.
Xero
Payroll figures sync to Xero automatically after every pay run, no double entry, no manual reconciliation at period end.
MYOB
For businesses running MYOB, Employment Hero connects directly, keeping payroll and accounts aligned without additional admin.
QuickBooks Online
If you use QuickBooks, payroll data flows across automatically so your business’s finances stay current.
Related resources to help you get started
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Frequently asked questions
Pricing follows a per-employee-per-month model, so you only pay for the people you're actively managing on the platform. For NDIS providers with a large casual or part-time workforce that fluctuates with client demand, you can talk to our team about how the model fits your headcount as it changes. Many providers find the cost is offset quickly by the hours they save on rostering, timesheets and payroll, time that's especially valuable when NDIS price limits keep budgets tight.
Yes. The payroll engine interprets modern awards including the Social, Community, Home Care and Disability Services Award, and it can be configured for the allowances, broken shifts, penalty rates, overtime and sleepover provisions that NDIS work involves. This reduces the manual overrides your team relies on and helps keep every pay run accurate against your obligations.
It does. You can build rosters, manage shift swaps and capture hours through digital timesheets that flow straight into payroll. Support workers clock in and out from the mobile app, which removes paper timesheets and the reconciliation work that follows, even when staff are out in the community rather than in an office.
Yes. You can manage several locations or entities within the platform, with visibility across all of them. This helps you keep onboarding, leave policies and compliance tracking consistent across sites while still reporting on each location separately.
It does. You can store and track NDIS Worker Screening Checks, first aid, CPR, working with children checks and other qualifications, with reminders before they expire. This keeps your records audit-ready and helps you avoid rostering a worker whose clearance has lapsed.
Implementation is structured to minimise disruption. You'll get a dedicated onboarding specialist who helps configure your award rules, sites and workflows, and we phase the setup so client services aren't interrupted. The heavy lifting, like data migration and award configuration, is handled with our support rather than left to your team.
You won't be doing it alone. Our implementation team guides the configuration and migration, and we work to your timeline. Many providers start with the areas causing the most pain, such as rostering and payroll, then expand once the team is comfortable.
Focus on delivering quality care. We’ll handle the employment side
Employment Hero gives NDIS providers a more connected way to manage the people side of service delivery, helping improve visibility across teams and free up time for managers to focus on staff, participants and operational quality.
