The employment platform for business services
Your people are your service. Employment Hero helps consultancies, agencies and professional services firms manage HR, payroll, onboarding and compliance in one connected platform, so your team can stay focused on delivering great client work.
Trusted by business services organisations globally
What’s making it harder for your team to deliver?
PAIN POINT #1
Multi-entity operations create data silos
When you’re running multiple entities or service lines, employee records get scattered. One team is in a shared drive, or HR is stuck manually reconciling data across systems instead of supporting the business. That leads to slower decisions, avoidable errors and compliance risks.
✦ EMPLOYMENT HERO
Employment Hero centralises people data across entities into a single platform, so your HR team can see everything and your managers get the visibility they actually need.
PAIN POINT #2
Onboarding inconsistency costs you time and exposes you to risk
Business services firms onboard frequently, across different roles, locations and entities. Without a repeatable process, new starters wait too long for contracts, submit tax file declarations on paper and start work before critical compliance steps are completed.
✦ EMPLOYMENT HERO
Employment Hero automates onboarding from offer letter to first day, with digital contracts, TFN collection, super selection and policy acknowledgement all handled in sequence.
PAIN POINT #3
Manager self-service is non-existent, HR becomes a bottleneck
In a distributed business, managers need to be able to act independently to approve leave, access team information, track performance and manage their direct reports without waiting on HR.
✦ EMPLOYMENT HERO
Employment Hero gives managers real-time visibility into their teams through a clean, mobile-friendly interface, so HR can focus on work that actually moves the business forward.
Still wasting billable hours on manual admin?
Automate leave tracking to protect your project timelines
Stay on top of who’s available and who’s away, without the back-and-forth email chains. Consultancies and agencies rely on team capacity, so a surprise leave clash can throw client deliverables off track. With Employment Hero, employees request leave in the app, managers approve it in a tap and balances update instantly across your team calendar.
Centralise performance tracking to save hours on manual paperwork
Run consistent, meaningful reviews that link individual growth to client outcomes. In a services business, your consultants and account managers are the product, so their development directly shapes what you can deliver. Employment Hero lets you schedule review cycles, set goals tied to billable targets or client KPIs and capture feedback in one place.
View your headcount costs instantly instead of manual data entry
Turn your people data into the numbers that actually drive retention. When your costs are mostly headcount, you need to see where time and money are going. Employment Hero surfaces trends across turnover, leave, headcount and salary spend through clear dashboards. An outsourced services firm can spot a rising attrition rate in one division early and act before it dents delivery and client confidence.
Use automated hiring tools to fill billable roles faster
Fill billable roles sooner with an AI agent that handles the heavy lifting in hiring. Growth in business services often hinges on how quickly you can bring on the right talent to meet client demand. Employment Hero’s AI recruitment tools help you write job ads, screen applicants and shortlist strong candidates in a fraction of the usual time.
How one business transformed compliance and visibility across a complex, mobile workforce
Kent Relocation Group
Freight / Logistics | National removalist business | Victoria, Australia
THE CHALLENGE
Kent Relocation Group employs more than 350 full-time, part-time and casual staff, with a large mobile workforce and seasonal hiring demands. Before Employment Hero, HR and payroll information was spread across multiple systems, offline documents and shared drives, creating silos, slowing workflows and increasing manual effort. The team needed a single platform that could centralise employee data, improve compliance oversight and give managers and employees easier access to the information they needed.
“Having standardised workflows, clearer records and audit trails means we’re less reliant on memory or manual follow-ups. It’s easier to see where something is missing, where a step hasn’t been completed, or where documentation needs attention. It now means we’re less exposed to simple, avoidable errors.”
— Paula McCabe, Chief People Officer
OUTCOMES
Centralised employee records for 350+ employees into one platform
Eliminated three legacy systems and reduced reliance on manual processes
Improved compliance visibility with clearer workflows, records and audit trails
Staying compliant in business services
Business services firms operate under growing compliance pressure, from employment classifications to contract governance, policy acknowledgements and workforce documentation. When teams are spread across clients, sites and service lines, manual processes make it harder to prove compliance. Employment Hero gives business services organisations the systems and visibility to stay on top of these requirements without adding more admin.
Award coverage
Employee classifications and entitlements
In business services, employees may sit under different classifications, pay conditions and entitlement structures depending on their role and working arrangements. If those details are handled inconsistently, it can create payroll risk, record-keeping issues and downstream compliance exposure. Employment Hero helps businesses maintain accurate employee records and supporting documentation in one place.
Super reform
Payday super: 1 July 2026
Super will need to be paid on every payday, not quarterly. Employment Hero’s payroll engine is being updated to calculate and remit super on each pay run, including for part-time, casual and shift-based clinical staff.
Hiring compliance
Right to Work & Visa Compliance
Tapping into global talent is a huge growth driver for modern business services, but checking working rights cannot be a ‘set-and-forget’ task. Employment Hero integrates directly with the government’s VEVO database to automatically verify and regularly re-check visa statuses. It flags upcoming expiry dates and working hour restrictions before they become a liability.
Employment documentation
Incomplete records create risk
Contracts, tax forms, super details, signed policies and other employment documents need to be collected and retained as part of a compliant employee record from the outset. Employment Hero brings those steps into a structured digital workflow, so records are completed and stored in one system.
Employment Hero works alongside the tools your studio already runs on
Xero
Payroll figures sync to Xero automatically after every pay run, no double entry, no manual reconciliation at period end.
MYOB
For businesses running MYOB, Employment Hero connects directly, keeping payroll and accounts aligned without additional admin.
QuickBooks Online
If you use QuickBooks, payroll data flows across automatically so your business’s finances stay current.
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Frequently asked questions
Yes. This is a common requirement for business services organisations with a mix of full-time, part-time and casual employees across different functions, service lines or operating entities. Employment Hero helps businesses maintain accurate employee records, entitlements and supporting documentation in one platform, reducing the risk that important details are handled inconsistently.
Employment Hero allows businesses to store role-specific licences, certifications, checks and other required documents against each employee record. Automated reminders help teams stay ahead of expiry dates, making it easier to keep workforce documentation current without relying on spreadsheets or manual follow-up.
Very. Many business services firms come to Employment Hero after managing workforce information across disconnected platforms, shared drives and manual processes. Bringing those workflows into one system improves visibility, reduces duplicate admin and gives managers and employees easier access to accurate information.
Employment Hero gives managers and employees access to key HR information in one place, which is especially useful for teams working across different client sites, offices or service environments. With digital workflows for leave, policies, onboarding and employee records, businesses can maintain consistency even when their workforce is dispersed.
Yes. Employment Hero is SOC 2 certified and uses granular permissions to help ensure people only access the information relevant to their role. Audit trails across employee records also support stronger oversight and accountability when managing sensitive workforce data.
Focus on team delivery. We’ll handle the employment side
Employment Hero gives business services organisations the compliance confidence, workforce visibility and people management tools to run their teams efficiently without the administrative overhead slowing delivery down.