Please select your preferred region.
Please select your preferred region.

Payroll Scandals: 18 Big Australian Mistakes [2021 update]

Payroll mistakes like these are all too common amongst Australian businesses. The most common payroll mistakes and oversights that usually lead to scandals such as the ones seen in the past few years.
Published 12 Apr 2021
6 min read

Payroll has been a hot topic in the news lately. One reason is the announcement last week that Single Touch Payroll will now be obligatory for businesses of all sizes from July 1, 2019. Another reason is that those payroll “scandals” just keeps on coming. Why is it that, as a nation, we seem to fall down when it comes to payroll? As our CEO, Ben Thompson, said in this opinion piece,

“I have been helping thousands of Australian businesses to manage employment for nearly two decades and I can assure you it’s not because we have a large cohort of Machiavellian employers trying to rort their staff and save a dime. It’s because Australia’s award rates pay system is incredibly complex.”

STP has now required a move toward digital payroll systems. This is a great thing in our eyes and not just because we offer a digital payroll solution. Digital payroll systems that automatically interpret modern awards can help reduce instances of error. As mentioned, we don’t think a majority of employers purposefully underpay staff and with more and more businesses using smarter solutions, we are hoping to see a decrease in the type of news we are about to round up.

As the Australian payroll scene has just undergone a major renovation, we thought it would be timely to round up (in no particular order) the 18 biggest payroll scandals to hit national headlines recently.

So without further ado, here they are.

1. Merivale faced with a class action that could cost millions

The Merivale Group has had a protracted public battle with Fair Work and its staff. In short, Merivale is being accused of underpaying employees thousands of dollars for many years. The company now faces a class-action lawsuit. Read more here.

2. Qantas underpaid some up to $8,000 per year and overpaid others up to $12,000

The payroll conundrum facing Qantas is a twist on what we usually see reported in the news. The airline was underpaying dozens of workers by thousands of dollars a year while also overpaying a chunk of workers by thousands of dollars per annum. Read more here.

3. Cafe Baci fined $250,000

Cafe Baci, situated inside the Crown Casino Melbourne, was recently fined $250,000 for grossly underpaying staff. Read more here.

4. ABC to pay back thousands

What do the ABC and Qantas have in common? Both are well known Australian brands, both are subject to payroll errors. The ABC recently admitted to underpaying 2,500 casual staff over the past six years. Read more here.

5. Lush Australia owes as much as $2 million

Last July, Lush Australia admitted to underpaying around 5,000 employees as much as $2 million dollars. Director of Lush Australia, Peta Granger, said in an interview on Hack, a podcast hosted by Triple J, “our payroll system did not automatically interpret the modern award…We’re human and we’re capable of making mistakes”. Read more here.

6. Super Retail Group owes a whopping $43 million

Super Retail Group, owner of SuperCheap Auto, Rebel Sport and BCF, first admitted last year to underpaying staff up to $7.9 million. In updated news, a second underpayments issue has rocked the company and will cost the giant $43 million this year. Read more here.

7. Maurice Blackburn underpaid staff up to $1 million

In an ironic twist, Maurice Blackburn, a law firm specialising in worker’s rights, was found to have underpaid hundreds of part-time workers up to $1 million last year. Read more here.

8. Rockpool Dining Group pays back $1.6 million

After a Fairfax media investigation shone a spotlight on the Rockpool Dining Group, the company vowed to pay back $1.6 million to workers. This sum was calculated based on the 2017-18 financial year only. Read more here.

9. 7-Eleven operator fines $335,000 in wage scandal

The 7-Eleven “cash-back” wage exploitation has been all over the news. Their massive payroll mistake leads to workers being forced to withdraw and hand back part of their pay to their employer. Read more here.

10. Michael Hill underpay by millions

Michael Hill International says it will spend up to $25 million to compensate employees who were underpaid over a six-year period.It can happen to any business, of any size. That’s why software like Employment Hero Payroll ensures you’re always paying at award rate, or above (if you choose) so accidents like this can’t happen.

11. George Calombaris to lose MasterChef job after underpaying by $7.8m

Unions have called for George Calombaris to be sacked as a MasterChef judge after it was revealed his companies had underpaid staff at his restaurants by nearly $8m. He has also been told he must implement new payroll and compliance systems across his range of restaurants including Hellenic Republic, Gazi and Jimmy Grants. Find out more here.

The lastest payroll scandal to hit the Australian press is everyone’s favourite sandwich shop, Subway. The powers that be at Subway HQ have reportedly said it could terminate franchisees that do not pay staff properly after it emerged the US sandwich giant is under investigation by the Fair Work Ombudsman over underpayment of local employees.

14. Fair Work Ombudsman investigates Rockpool again, $10 million in potential backpay

Another day, another restaurant underpayment claim. Rockpool dining group is currently under investigation as reports come to light of mass underpayments estimated to be $10 million in backpay. It comes after Maurice Blackburn lawyers lodged a complaint with the Fair Work Ombudsman on behalf of United Voice’s Hospo Voice union, alleging Rockpool tampered with timesheets to cover up underpaying staff.

15. ‘Breach on a massive scale’: Woolworths reportedly underpaid staff by up to $300 million

Woolworths has admitted (30 October 2019) that they’ve underpaid thousands of staff by as much as $300 million. Sandra Parker, Fair Work Commission said, “The Fair Work Ombudsman will conduct an investigation in relation to Woolworths’ self-disclosure and hold them to account for breaching workplace laws.”

The supermarket chain is said to owe up to 5,700 staff members the missing wages, which spans back to nine years. The majority of those affected are department managers.

16. Grill’d in hot water (again)

This isn’t the first time Grill’d have ended up in hot water. But there they were, back in the spotlight in 2019. This issue? Grill’d has placed many of its’ team members on traineeships to reduce wages. The trainee wages means that workers are placed on a reduced amount of pay in order to gain a Certificate lll in Hospitality. It also requires 20% of their paid hours to be spent online studying.

The Grill’d trainee wages continued for 3 months after the certification was completed. When surveyed, 92% of Grill’d employees felt that the traineeship was a waste of time and that they weren’t getting trained properly about food safety. It was also found out that the average rate of pay for the company was just $14.16 an hour.

17. Endota Spa underpays employees on 457 working visas

In 2019, the day spa franchise, Endota, was found to be underpaying 13 of its staff by up to $65,000 over a period of 4 years. Each fortnight, employees working at Endota on 457 working visas had $250 of their pay deducted. This deduction was initially to cover the visa application process, however, it continued for 4 years after the applications were completed.

18. Crown under investigation

The latest organisation to come under fire in 2021 has been the Crown group – alleged to have underpaid hundreds of its employees at their Southbank location in Melbourne. Currently under investigation of the Fair Work Ombudsman, Crown self-reported the underpayments to regulatory authorities. While Crown has kept the amount owed to its employees confidential, it is expected that with hundreds of employees being underpaid, it will reach into the hundreds of thousands of dollars, if not millions. Read more here.

Payroll mistakes like these are all too common amongst Australian businesses. The most common payroll mistakes and oversights that usually lead to scandals such as the ones seen in the last year can be coursed by a variety of different issues.

Things such as:

  • Incorrect calculations in overtime provisions
  • Underpayment on termination
  • Failing to pay overtime penalty rates to part-time employees
  • Superannuation underpayments
  • Only paying the base rate on annual leave payments
  • Excluding commissions and bonuses from long service leave
  • Lack of payroll reviews and outdated systems

As a payroll manager, you need to constantly be checking that all these things are in check to make sure you don’t make the same mistakes.

Want more?

If you want to know more about making your business compliant, download our free guide below.

Download now.

Guide to paying your staff correctly.

Payroll can be confusing. Let's break it down into simple steps.

Explore by industry