Access Employee Assistance Program

Confidential mental health support and counselling services, accessible 24/7. Because wellness at work means more than just a bowl of fruit.

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If you’re employer uses Employment Hero, you’ll have access to our Employee Assistance Program (EAP) – a free and confidential counselling service available to you through your workplace. Talk to a trained expert about anything that’s on your mind — personal or professional —at any time.

Reach out for support via phone, chat, SMS, or email. Our trained professionals are always just a message away.

Whatever’s on your mind, from stress and family issues to finances or work, you can talk to a professional in complete privacy.

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Wellbeing starts with support

Get confidential help anytime and anywhere. Access discounts that help you boost your wellbeing without breaking your budget.

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Always private

Conversations with EAP professionals are confidential. You can speak openly, knowing nothing is shared with your employer individually.

Around-the-clock

Access mental health support 24/7. There for you whenever you need it: on or off the clock.

No cost

EAP and wellbeing savings are completely free to access because your employer chooses Employment Hero.

How do I access the Employee Assistance Program (EAP)?

You can contact Acacia Connections, which provides Employment Hero’s EAP service, via the following:

You can email them at info@acaciaconnection.com
You can phone them anytime day or night on 1300 364 273.
You can use their live chat via www.acaciaconnection.com
You can text them on +61 401 337 711.

Your employer will see general engagement levels across the business but never individual details. Your sessions and any communication with EAP are fully confidential.

Yes. EAP professionals can help with personal and work-related challenges. Your conversations are 100% private and not shared with anyone at your workplace.

Any employee whose employer uses Employment Hero can access the wellbeing tools, including EAP and wellness perks. If you have the Work app, you are ready to go.

No. If your employer offers EAP through Employment Hero, you can access support for free. There are no limits, no fees, and no need to use your private health cover.