What is an Employment Operating System?

What is an Employment Operating System and why does your business need one?

Everyone knows that being an employer in Australia isn’t for the faint-hearted; it’s a challenge that demands grit, determination and courage.

Between finding and hiring the right people to bring your strategy to life, paying your team correctly, keeping your team engaged and staying across the never-ending updates to compliance and employment law, it’s a lot to be across. And for most of you, we know you didn’t get into business to manage employment admin. 

That’s why we’re excited to share a brand new end-to-end employment system that includes everything you need to manage your team easily and effectively.

Say hello to the world’s first Employment Operating System, built for businesses both big and small. It’s a first-of-its-kind and one that’s guaranteed to streamline your people processes. 

Employment systems that take you from all over the place, to just one place.

One of the biggest pain points employers face when managing a business is the endless task of juggling multiple, inefficient tools that don’t speak to each other. One platform for payroll, a lawyer for employment law advice, several agencies for recruitment, multiple spreadsheets for leave requests, cabinets for employee paperwork… the list goes on. 

Then there’s all the time spent calculating modern awards entitlements, penalty rates, and superannuation contributions, plus all of the HR tasks like onboarding new starters, keeping staff engaged, and perhaps the hardest process of all – managing your legal obligations as an employer. 

It’s not that these methods don’t work – it’s that they’re not efficient and they don’t work well together – and this directly impacts your bottom line. An Employment Operating System removes the parts of this approach that slow down productivity by taking away the clunky parts of employment. Think of it as one seamless employment solution that brings HR, recruitment, and payroll into one central place.

What are the key features of an Employment Operating System?

When we say that an Employment Operating System covers everything, we mean it. It’s the first end-to-end employment solution created to help businesses of every size thrive. 

Think of it as the modern way to manage your team, cut down on expensive tools that don’t work together and ultimately improve your bottom line. 

With an Employment Operating System you’ll have everything employment, handled in one place. That means access to a range of powerful features that cover end-to-end employment, including:

• Core HR tasks: Manage contracts, policies, onboarding, leave, and HR compliance from one centralised hub.
• Intelligent payroll: Automate payroll deductions, taxes, centralise employee information and so much more. 
• Employee engagement: Build a positive culture with tools for recognition, employee surveys, and wellbeing programs.
• Talent acquisition: Cut down your time-to-hire, access a global talent pool and never post a job ad again with our AI-powered recruitment tool, SmartMatch.
• Powerful insights and analytics: Gain powerful data-driven insights to inform your business decisions.
• On-demand support: lean on our HR Advisory service whenever you need it and access your newest HR helper with HeroAI.
• IT and data security: Protect sensitive information with custom access controls and integrations. Plus have peace of mind knowing that your information is stored safely and securely, with Employment Hero holding all three information security certifications. 

Find out the details about each feature below, and if you’re ready to jump on board talk to our team today. 

Starting with a powerful system to manage the HR basics – contracts, onboarding, policies, leave management and certifications 

Imagine you’re on the cusp of hiring your ideal candidate for a pivotal role in your business. You’re anxious for them to sign the employment agreement ASAP, because the role is vital for your business plans next quarter. 

You send them the paperwork to complete and return to you… but they don’t have a printer, and it will be at least a few days before they can get their hands on one. 

It may seem like a minor inconvenience, but when candidates are juggling multiple offers and you desperately need more hands on deck, it’s one more delay you really don’t need.

With our Employment Operating System, all of your core HR tasks and obligations can be managed through our powerful HR software.

From sending out job offers and getting contracts signed, to managing leave requests, assigning workplace policies and compliance reporting, you’ll have all the tools you need for the entire employee lifecycle in one single system. 

Recruit, onboard and offboard new team members with ease, all from the same platform. With built-in contracts, policies, and HR templates, it’s the game-changer you didn’t know you needed. 

Make recruitment and onboarding memorable for all the right reasons

First impressions matter – and that’s why our Employment Operating System incorporates hiring and onboarding tools along with core HR features. 

Hire faster and smarter with SmartMatch 

Tired of paying and praying for expensive job ads, then flicking through hundreds of CVs, only to realise that no one quite fits the bill? 

Get ahead of your hiring needs with Employment Hero Hiring. Whether you’re ready to hire immediately or may need more hands on deck in future, our SmartMatch hiring tool builds you shortlists of job-ready candidates, tailored to every role in your business. You can tap into these talent pipelines as soon as you have a vacancy that needs to be filled. 

The best bit? You’ll never have to post a job ad again. Why post job ads when you’ve already got a curated shortlist of top candidates? With Employment Hero Hiring, talent comes to you: no more posting to multiple job boards needed. 

Simply enter the job title and location of your vacancy (whether here or abroad) and watch the matches roll in. Review their profiles, get in touch directly and if everything aligns, onboard them in minutes with customisable contracts and e-signing functionality. 

But don’t just take our word for it. As SmartMatch customer and HR Manager Daniel from Tradern Australia explains:

“There’s a very good reply rate from people in the SmartMatch talent pool. If we connect via SmartMatch we try to send messages to 10 people, and approximately eight of them will reply. We’ve found that many people who apply through other job boards don’t reply to our email on the next steps.”

Secure top talent from around the globe with our Employer of Record service, Global Teams

What if we told you that the best people to help you reach your business goals might not be located within a 50km radius of your office space – or even in the same state or country? 

Employment Hero’s Global Teams service is a Employer of Record (EOR) that helps you easily create and manage a global workforce. It’s purpose-built for businesses looking to access the world’s top talent – wherever they’re located in the world. 

Global Teams helps you manage payroll, benefits, remuneration, administration, employment taxes, HR guidance and more, in accordance with local government laws.

Plus, it takes the stress out of establishing different legal entities in different countries to employ talent, providing small and medium-sized businesses with the same opportunities as larger businesses with a greater geographical spread. 

Onboard new hires with ease

Our digital onboarding system helps you welcome new team members with ease. With our Employment Operating System, you get built-in onboarding support that ensures your new hires know exactly what to expect from each week.

Assign essential workplace policies in a few simple clicks, and enable new hires to sign and return them to you in a matter of minutes. No more printer disasters or delays – just straightforward, easy onboarding. 

What’s more, our Employment Operating System integrates seamlessly with popular software like Microsoft 365 and Google Workspace, so you can easily set up and manage new employee email accounts and give them access to everything they’ll need in their new role. 

Intelligent payroll

Think back to the last time your go-to payroll person was away on sick leave. Perhaps you or a colleague jumped in to cover their workload. It all went fine as far as you could tell, except for the fact that several staff were underpaid because you forgot to apply the correct penalty rates on a public holiday. Now, you’ll have to face several unhappy staff, manage back payments, and your payroll expert won’t be too pleased either.

This is a common experience for many Aussie businesses trying to do payroll manually, and often on a shoestring. Our automated payroll function makes a world of difference, and it’s not just because it has Modern Award interpretation or gives you automated reminders about overtime and penalty rates. 

With our payroll software, you can seamlessly manage payslips, pay rates and superannuation, without the need to juggle several disconnected systems. 

• Integrated payroll data: Centralise employee information to reduce manual entry and errors. Employment Hero consolidates pre-payroll data from records, schedules, and leave requests.
• Single Touch Payroll (STP) reporting: Submit STP reporting directly to the ATO with no manual uploads required.
• Simplified payroll: Automate your pay runs and reporting, covering payroll, leave, superannuation, and deductions, for effortless reconciliation and management.

Seamlessly manage rosters and leave

Emails, spreadsheets, texts, pen and paper – these are just some of the tools traditionally used to create and manage rosters. But these tools are static, inflexible, and clunky. Plus, because they’re disconnected from all your other systems, it’s difficult to stay up to date with changes as the need arises. 

With our leave management software, you’ll never be caught short again. Employees can easily swap shifts, bid on open shifts, and request leave, while managers gain a complete view of team availability for seamless scheduling and approvals

Plus, use pre-built and custom dashboards to make data-driven staffing decisions that account for staff performance, labour costs and the needs of your business. 

Boost employee engagement to retain top talent

Retaining valuable staff can be tricky, and that’s especially true for businesses with even smaller budgets. The key is finding ways to keep staff engaged and satisfied with their working environment beyond pay rises (and free fruit).

In our Employment Operating System, you’ll find countless features that work seamlessly together to help you reward and recognise your team. Reward your team with Hero Points to use in our benefits store, offer cashback on everyday essentials, keep your finger on the pulse with employee satisfaction surveys, set individual and company goals through OKRs, and share company updates – all through our purpose-built employee engagement tools.

You can even access specialist wellbeing support for staff with our Employee Assistance Program. Plus, employees can self-manage leave requests, timesheets, and payslips through the Employment Hero Work app.

Employee training and development

Every business leader knows that continual learning and development is essential to the success of a high performing team. With an Employment Operating System, you’ll have access to a range of tools and modules to help your team achieve their full potential. 

With our integrated learning management system (LMS), you can assign policies to team members for digital acknowledgment, track their training progress, and even create tailored learning pathways. 

You can also give your team access to a range of premium courses and learning modules via our integration with Go1.

Performance reviews and management

When you’re busy running the day-to-day operations of a business, it can be hard to find the time for performance reviews and performance management. And yet, it’s a vital part of business success. 

With our in-built performance management tools, you’ll have everything you need to build a high-performance team culture – from 1:1s, performance reviews and even 360 degree feedback. 

Design custom performance reviews, set individual and team targets, and develop feedback loops to ensure everyone is on track to achieve their goals.

You can even manage the offboarding process, with clear, comprehensive pre-built checklists and support to give you confidence you’re ticking all the right boxes.  

Harness insights and analytics for better business decisions

With Employment Hero’s powerful reporting tools, you can make informed decisions by gaining insights into team performance, engagement, and costs with pre-built and custom reports tailored to your business needs.

Through our digital asset register, you can assign and track company assets like laptops, tools, and vehicles efficiently. Our custom report builder helps create detailed HR reports, and compliance reporting features help you identify risks and address compliance issues before they become a problem. 

On-demand support through our HR Advisory service

Struggling to keep track of all things employment law? Our team of employment experts can help you with quick, actionable advice on workplace issues. 

With our in-house HR advisory service, you get access to unlimited HR, payroll, and employment guidance from qualified professionals who know the common employment challenges you face. Be confident you’re meeting your employer obligations with actionable guidance via phone or email during business hours (Monday – Friday, excluding public holidays). 

Strengthen your IT and data security

We take the data security of our customers and partners seriously, protecting sensitive business information with custom access controls, a passkey feature, and single sign-on (SSO) technology.

Our dedication to protecting customer data is reflected in our internationally recognised certifications. In fact, we’re the only vendor in our space to hold all three information security certifications – ISO 27001 (information security management systems (ISMS)), ISO 27017 (Cloud Security) and ISO 27018 (Protection of Personally Identifiable Information in the Cloud).

What’s more, our Employment Operating System seamlessly integrates with accounting, payment, and other tools to ensure the security of all your data. 

How can you get started with an Employment Operating System?

Whether you’re a small team of 10 or a growing team of 2000, we’ve got plans and pricing to suit your needs. 

Employment Unlimited – Best value

• Maximise your HR investment with premium support and a full suite of professional services
• Gain complete visibility and control over your workforce with a scalable time and attendance solution
• Streamline payroll operations and complex processes with expert payroll support

Employment Plus

• Partner with our HR experts for personalised support and strategic guidance
• Optimise workforce management with advanced scheduling and payroll integration
• Simplify complex payroll processes and support compliance with payroll experts on hand

Employment Lite

• Consolidate your HR, save time, money and free up your managers, and focus on what matters most – growing your business
• Build a happier, more engaged team with tools that foster connection and recognition
• Run payroll with confidence, even if you’re not a payroll expert

Keen to learn more about Employment Hero’s Employment Operating System? Our friendly team of business specialists can help answer any questions you have. Get in touch now. 

The future of employment is here. Are you coming with us?

With Employment Hero’s Employment Operating System, you can reap the benefits of the world’s first end-to-end employment solution created to help your business thrive – whether you’ve got 2 or 2000 employees. 

Think of it as the modern way to manage your team, cut down on expensive software solutions that don’t talk to each other and ultimately improve your bottom line. 

Whether you’re a small business owner looking to take the burden of managing employment off your plate or you’re an HR manager managing a team of HR professionals, an Employment Operating System exists to make your life at work a whole lot easier. 

With the Employment Operating System, you can manage every aspect of employment – from recruitment and onboarding to payroll and performance – seamlessly, efficiently, and all in one place.

Book a demo today or talk to one of our business specialists.