Outbound Fulfilment & Shipping
· Oversee and coordinate daily outbound operations including order picking, packing,
labelling, and dispatch
· Ensure accurate, complete, and timely order fulfilment according to customer
requirements
· Coordinate shipment scheduling
· Generate and verify shipping documentation such as packing slips, labels, and courier
manifests
· Track outbound shipments and coordinate delivery performance
· Liaise with customer service for priority or special-order handling
Leadership, People & Team Coordination
· Directly coordinate the outbound team’s daily tasks and workflows
· Provide on-the-job training and guidance to new and existing team members in line with
company standards
· Act as a trainer and lead during daily operations (without responsibility for formal
discipline or leave approval as these will be referred to the Operations Supervisor)
· Ensure that the area’s processes are effectively managed and executed on a day-to-day
basis
· Actively support and promote teamwork, communication, and positive behaviour within
the warehouse
· Demonstrate and promote a positive attitude consistent with company values
Cross-functional Coordination
YES GROUP STORY
Since inception, our companies in each country have focused from day one on providing
outstanding products and solutions to our core market sectors.
We are passionately driven to success in our business by a relentless focus on improvement,
innovation and giving our core clients more improved solutions, products and services every day.
The company directors are wanting to employ high performing A-Grade staff and are committed to
training our teams to ensure that we have the very best team, at every level within the business to
help the company serve our client base.
We invest in technology-based solutions for our clients by employing specialists in this field, it also
helps to make us more unique within the NZ & AU markets. We know that increasing in our
innovation technologies will fuel the growth of our business.
POSITION SUMMARY
The Outbound Coordinator is responsible in ensuring that all aspects of outbound warehouse
operations are effectively managed, including accurate order picking, packing, and dispatch to
ensure on-time delivery to customers. The role ensures compliance with shipping procedures,
contributes to a safe working environment, and supports continuous improvement initiatives. This
position directly supports and coordinates the activities of team members in the outbound area
and plays a key leadership role in upholding operational standards, warehouse values, and
customer service expectations.
· Collaborate with the Inventory Coordinator to confirm stock availability and prioritise accurate order picking · Coordinate with the Inwards Goods Coordinator to align inbound scheduling with outbound planning · Support broader warehouse operations and communicate proactively with the Operations Supervisor System & Process Accuracy · Ensure accurate WMS updates for outbound transactions · Monitor and reduce order errors, shipping discrepancies, or delays · Ensure documentation accuracy and inventory movement integrity Customer Service & Continuous Improvement · Play an active and responsible role in exceeding customer expectations for delivery accuracy and timeliness · Identify and address process gaps or bottlenecks in the outbound process · Recommend and implement improvements for outbound efficiency, cost reduction, or service quality Work Health & Safety (WH&S) & Compliance · Promote and maintain a safe work environment by identifying and actioning hazards and incidents appropriately · Ensure team members understand and follow health and safety requirements at all times · Ensure full compliance with operational procedures and SOPs for the outbound area · Participate in toolbox talks, risk assessments, and WH&S activities
