WSMRC is seeking a dedicated, skilled and experienced Emergency Relief Support Worker to be responsible for delivering high-quality support to individuals and families experiencing immediate financial hardship. The role provides crisis assessment, distribution of Emergency Relief funding and material aid in line with DSS guidelines, and connections to longer-term support services. The position ensures culturally safe, trauma-informed, fair and accountable delivery of emergency assistance.
In this role you will:
– Conduct assessment for individuals and families in crisis and distribute Emergency Relief funding and material aid in line with DSS guidelines
– Deliver casework services to CALD clients experiencing immediate financial hardship as part of an integrated and person-centred approach that prioritises the needs of individuals and families.
– Establish and maintain effective referral pathways to CALD and Mainstream services to address financial needs of an individual and families from CALD background.
– Attend external interagency meetings, forums, committees, conferences, consultations, and community events.
Essential Criteria:
- Tertiary qualification and/ or equivalent experience in social work, community development or related field
- Budgeting experience with studies in related field
- Experience of 2 or more years in community services sector
- Demonstrated knowledge, skills and experience in the assessment of clients experiencing a financial crisis
- Demonstrated ability to communicate effectively with clients from diverse language, cultural and socioeconomic backgrounds
- Understanding of social and settlement issues affecting refugees, asylum seekers, temporary visa holders and Culturally and Linguistically Diverse (CALD) communities
- Strong administrative, organisational and time management skills
- Demonstrated computer skills, alongside skills and experience in utilising electronic client management system databases
- High standard of interpersonal skills including effective communication and written presentation and reporting skills
- Ability to work independently and as part of a team
- Demonstrated experience using Microsoft 365 and client database systems
- Current Working with Children’s Check and Police Clearance
- Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW)
Desirable Criteria:
- People from culturally and linguistically diverse backgrounds are encouraged to apply
- Fluency in a relevant community language
- Experience in building financial literacy among clients
