POSITION SUMMARY
Term: Casual
REPORTS TO: Front of House Manager
DIRECT REPORTS: N/A
SALARY: $34.08/hour + statutory superannuation
PRIMARY LOCATION: The Wheeler Centre for Books, Writing and Ideas, 176 Little Lonsdale Street, Melbourne, Victoria 3000
CONDITIONS: Regular out-of-work hours will be required including evenings and weekends. Employees at The Wheeler Centre have access to an Employee Assistance Program as well as regular professional development opportunities.
ABOUT THE ROLE
The Wheeler Centre front of house team includes our Ushers, Front of House Supervisors and Visitor Services Officers. This team is our most public facing of The Wheeler Centre staff and is one of the first points of contact for our audience. Reporting to the Front of House Manager, the Ushers and Front of House Supervisors work within the Marketing team.
Within your role in our Front of House team, you are expected to create a welcoming, safe and enjoyable experience to all audience members with a primary focus on the audience’s wellbeing and safety. Working across both onsite and offsite events, you will be expected to assist audience members with diverse requirements in a friendly and compassionate manner.
The Wheeler Centre presents events at 176 Little Lonsdale Street, Melbourne as well as other venues from time to time. These offsite venues are usually within the Melbourne CBD and accessible either on foot or by tram.
Please be aware that The Wheeler Centre frequently presents conversations relating to ideas and current affairs. This content may be of a challenging nature at times
To be eligible for this role, you must be available for a minimum of one (1) shift per month. Failure to do so may result in a removal from future rosters. Front of House team members that may be away or unavailable for an extended period of time should discuss this with the Front of House Manager or Senior Manager, Customer Experience and Ticketing prior to their period of unavailability.
PRIMARY RESPONSIBILITIES
- Welcome and interact with guests as they enter the venue, which may include answering questions about the events, The Wheeler Centre and our venues.
- Scan tickets and usher guests to their seats.
- Provide patrons with information about the event they are attending.
- Monitor members of the public while in the venue to ensure the safety and wellbeing of all attendees is upheld.
- Escalate any urgent issues to the Front of House Manager or Supervisor on duty.
- Assist with setting up and packing down functions and events.
- Inform and assist management of any first aid emergencies, patron accidents or occurrences, which includes the completion of incident reports.
- Assist members of the public and guide audience to the appropriate checkpoints in the event of an emergency evacuation.
- Comply with all relevant OH&S regulations.
ENQUIRIES
Further information about The Wheeler Centre and working with us, including accessibility information for applicants, is available at https://jobs.employmenthero.com/organisations/the-wheeler-centre
Confidential enquiries about this role can be made to recruitment@wheelercentre.com.
SUBMITTING AN APPLICATION
Applications should be submitted by selecting Apply now at the top of this page, and include:
- A current resume (1-2 pages)
- A brief cover letter (not more than 200 words)
- Brief responses to each of the screening questions (as a guide, we are not expecting responses to be any more than 150 words per question).
TIMELINE FOR RECRUITMENT
Applications close noon, Tuesday 27 January 2026. Late applications will not be accepted.
