What’s the role?
We’re looking for a brilliant Membership Support Coordinator to join the team on a fixed-term contract of up to 12 months; an amazing opportunity to join a fantastic company at a very exciting time!
You, as Membership Support Coordinator, would work within our friendly Business Development Team. Tightly connected with the whole business, our member partners, and business partners, the Business Development team works very closely together, blending being on the road and working from home.
The fastest growing sector of our membership is our Advantage Managed Services. Your role will be pivotal in the application, implementation and post go-live care process to ensure our new members have a great experience. In this wide ranging role, you will also be responsible for maintaining our internal CRM system, ensuring our customer records are kept up to date. We embrace innovation here, and will welcome improvements to internal processes that support us in becoming more and more efficient!
The overall purpose of your role is to support our member partners; a very important role within the business! You will be communicating with our member partners on a variety of industry topics, as well as speaking with new businesses who are looking to join Advantage. So, you will develop a broad understanding of the products and services we offer, in order to confidently articulate the benefits of joining the Advantage organisation.
What you’ll be doing:
Membership Support
- Answering queries from our members via phone & email
- Liaising with internal teams
- Providing monthly updates to our preferred suppliers
- Day to day administration of the CAPS payment scheme
- Dealing with queries on our preferred suppliers
- New user setup’s on our Advantage Members website
- Sales & Booking reports
- Accurate record keeping within our CRM
- Providing member support across relevant systems
New Member Implementations
- Support the setup and implementation of new members to Advantage
- Lead regular implementation calls to introduce new members to the organisation
- Identify member requirements, tailoring their implementation plan, alongside internal teams
New Member Recruitment & Business Development Manager Support
- Respond to incoming emails and calls from potential new members
- Detailing the key benefits of Advantage Membership
- Engage with our BDM’s to proactively manage new-member opportunities
- Regularly update our BDM’s with relevant information
What you’ll bring
Your skills & experience:
- Successfully delivering against business targets in various areas
- Engage with our with member partners, the BD team and other internal teams
- Comfortable liaising with members addressing their needs
- Experience of, or willingness to, working across different systems
- Ability to manage deadlines while delivering great results
- Juggling a variety of tasks and prioritisation
- Delivering great customer service!
Who you are:
- Well-versed in member engagement
- A natural and easy communicator
- Naturally enthusiastic and committed
- Knowledgeable and aware of the business & products
- An excellent team player (especially as our team is often on the road!)
- Interested in self-development
- Creative with an analytical flair
- Comfortable working with autonomy
- An excellent problem solver and decision maker
- Full of direction and purpose
- Able to adapt and work flexibly
Sounds great, right? Click Apply Now!
Please note, due to not having a sponsorship license, we can only accept applications from people within the UK who can prove their right to work.
At Advantage, we embrace the diversity of culture, gender, physical capability and thought. We firmly believe that true innovation cannot happen without this real-life variety in our working community. We are committed to creating a diverse and inclusive environment where people of all walks of life aspire to work.
