Be Part of History
The Tasmania Devils Football Club is on a historic journey to build a professional AFL/AFLW club from the ground up. We are assembling a passionate and committed team to connect with fans across Tasmania and beyond, creating experiences that inspire pride, loyalty, and belonging.
Your role
The Membership & Ticketing Coordinator will support the Head of Fan Growth & Experience in delivering seamless, efficient, and engaging membership and ticketing experiences for all Devils fans. This role is both hands-on and operational, responsible for executing campaigns, managing membership and ticketing systems, and ensuring members and fans receive outstanding service at every touchpoint. Key focus areas include:
Membership & Ticketing Operations
- Manage day-to-day membership and ticketing processes via Archtics and Ticketmaster systems.
- Process new memberships, assist with renewals, upgrades, and assist with ticket purchases and operations accurately and efficiently.
- Coordinate membership fulfilment in collaboration with our fulfillment partner, including issue resolution, pack coordination and member communication.
- Support the upkeep of member accounts, database updates, and reporting to support acquisition, retention, and retention strategies.
- Support VFL/VFLW ticketing operations, including gameday sales, ticket allocations, and issue resolution.
- Ensure all membership and ticketing data is accurate, compliant, and maintained to a high standard.
Member Acquisition & Retention Support
- Assist in the delivery of membership and ticketing campaigns, including email, digital, and direct communications.
- Follow up with leads, lapsed members, and potential new members to maximise conversion and renewals.
- Provide insights to the Head of Fan Growth & Experience on campaign performance and member trends.
Member Experience & Service
- Act as a first point of contact for members and fans via phone, email, and in-person queries.
- Deliver professional, timely, and friendly service in alignment with The Devils Way.
- Support gameday membership services, including check-in, upgrades, and VIP programs.
- Assist with basic ticketing coordination, including allocations, holds and member ticket requests.
- Work closely with Marketing, Retail, and Operations to ensure a consistent and seamless member experience.
Collaboration & Continuous Improvement
- Partner with Head of Fan Growth & Experience and cross-functional teams to improve processes, systems, and workflows.
- Identify opportunities to enhance the member and fan experience and contribute to innovation in ticketing and engagement.
- Support the training and supervision of casual membership and ticketing staff as required.
Critical Skills & Experience
- Demonstrated experience in membership, ticketing, or customer service, ideally in an elite sporting, event, or entertainment environment.
- Proficiency with CRM and ticketing platforms such as Archtics and Ticketmaster, or equivalent systems.
- Strong organisational skills with attention to detail and accuracy.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional member experiences.
- Collaborative team player with a proactive and solution-focused mindset.
Cultural alignment
- We are looking for someone who aligns strongly with the Devils Why and Way, with a proven service and sales mindset that demonstrates:
- Service – placing members and fans at the centre of every interaction.
- Sales Focus – proactively seeking opportunities to grow membership and increase Club revenue.
- Connection – building positive relationships with members, fans and colleagues.
- Commitment – taking ownership and pride in delivering high-quality work.
- Contribution – bringing energy, initiative and a team-first attitude to the Club.
The Fine Print
Based in Hobart, with occasional travel and out-of-hours work.
Work that matters, a team that backs you, and a chance to be part of something truly historic.
Applications close 5pm, Tuesday February 3.
