We are currently looking for a Financial Counsellor to join our Financial Wellbeing Team on a full time basis, working 5 days a week, but would consider part time also. This is an exciting opportunity to join a dynamic, inclusive, and experienced financial counselling team. At SECL, we pride ourselves on delivery of holistic, quality financial counselling and advocacy with people in the Southeastern region of Melbourne. If you are passionate about financial counselling and calling out unfair systems while in working with one of Australia’s most diverse communities, then this job is for you!
The Financial Wellbeing team supports people in our diverse community who are experiencing financial hardship and barriers to navigating financial systems. Financial Counsellors work with community members to resolve financial difficulty and set financial goals through information, support, advocacy and referral while working with people towards financial stability and inclusion. This role is based across SECL locations, including Springvale, Greater Dandenong, Casey and Cardinia based on program requirements.
We are committed to ensuring your success in this role, you will be supported by an experienced leadership team and provided with professional development opportunities
Key Responsibilities
• Undertake high quality intake and assessment, by phone and/or face to face, to provide initial financial counselling support, consultation and triage.
• Completion of comprehensive assessments and financial counselling case work, utilising holistic, person centred and evidence-based service delivery frameworks while advocating for positive change.
• Supporting stakeholder relationships and working collaboratively for the benefit of the community we work with.
• Applying a disciplined approach to data entry in line with SECL guidelines and ensuring privacy and confidentiality compliance.
• Facilitating a culturally safe and innovative work environment that values diversity and inclusion.
• Actively supporting the Financial Wellbeing Team to achieve strategic objectives established for the organisation, inclusive of, identifying and reporting emerging trends and unmet needs within front line service delivery.
• Contribute to the achievement of SECL’s Strategic Plan through organisational participation, enthusiasm for change projects and active support for service integration across programs and teams.
‘Does this sound like you?’, if ‘yes’, answer the Key Selection Criteria question below:
· Hold (or be currently completing) the Diploma Financial Counselling Eligible for, or currently hold, membership with Financial Counselling Victoria (FCVic).
· Financial Counselling experience in the provision of intake, telephone triage, assessment and case work.
· Demonstrated strong ethos and skill in working as part of a team.
· Demonstrated capacity to maintain timely and accurate records.
· Excellent interpersonal, written and verbal communication, negotiation and advocacy skills.
· Experience in working with women who have experienced family violence, and people with CALD backgrounds is an advantage.
· Knowledge of contemporary practice frameworks and micro skills and a strong commitment to working in an integrated way with diverse communities.
· Certificate of MARAM training completion is desirable
What is in it for you
· Join a leading community organisation, trusted, respected, and valued by the community and our stakeholders
· Contribute to a team that strongly believes in advocacy and social change
· Paid parental leave
· Additional leave during Christmas and Easter
· Salary packaging and leave loading
· An energising workplace, with a supportive culture and great colleagues dedicated to social & economic justice
· Have fun with a passionate workforce that is diverse and inclusive
SECL embraces diversity and equal opportunity. We know that getting this right underpins our organisation’s values of inclusion, equality, compassion, dignity and choice. Our team represents a variety of backgrounds, perspectives, and skills which reflect the multicultural communities where we work. We strive to be a place-based service where people of all ethnicities feel welcomed to work, volunteer or seek help.
