Why this role matters
Syfe is APAC’s leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and brokerage. Syfe has operations in Singapore, Hong Kong and Australia, and is approaching half a million users.
Sitting at the intersection of Operations, Product, and Customer Experience, the Operations Manager role will play a key part in shaping how Selfwealth by Syfe operates as we scale in Australia.
This is a hands-on role for an experienced operator who wants to go beyond managing workflows and actively build and evolve how operations works. You’ll lead a team responsible for core processes, while partnering closely with Product and Technology to design and embed new ways of operating as the platform grows.
You don’t need to be a product expert—your strength is understanding how things work in practice, identifying friction, and turning complexity into simple, scalable processes.
You will lead core operational activities across settlements, cash management, and reconciliations, while introducing automation and smarter workflows to improve both customer and employee experience.
Key responsibilities
Operations Management & Oversight
- Oversee day-to-day operational processing across cash movements, settlements, reconciliations, and transfers
- Ensure accuracy, timeliness, and compliance across all activities
- Act as an escalation point for complex operational issues
- Manage relationships with external partners and vendors, ensuring services run smoothly and risks are well managed
Process Design & Product Integration
- Partner with Product and Technology to design and implement processes for new product launches and enhancements
- Translate product changes into clear operational workflows and procedures
Leadership & Team Development
- Lead, coach, and develop a team of operations professionals
- Provide guidance, feedback, and support to build capability and performance
Continuous Improvement & Transformation
- Identify inefficiencies and drive improvements across operational processes
- Simplify workflows and introduce automation and AI to reduce manual effort
What you’ll bring
- 4–6 years of experience in financial services or fintech operations
- Strong experience in operational processing, including cash movements and reconciliations
- Experience leading or coaching a team in a fast-paced environment
- Demonstrated ability to improve processes and work cross-functionally
- Exposure to automation, AI, or workflow optimisation tools (or strong appetite to adopt them)
- Hands-on, proactive, and comfortable working in both detail and ambiguity
At Syfe, we live by the 3Hs:
- Humility: We don’t have all the answers, so we seek feedback, embrace challenges and encourage diverse perspectives to continuously improve and grow together.
Hunger: We set high standards for ourselves, looking to learn, grow and multiply our impact, while appreciating every opportunity and success along the way.
Hustle: We drive results collaboratively with passion and perseverance, pushing the limits of innovation to ensure the best outcomes and solutions for our customers.
Selfwealth by Syfe champions a culture focused on innovation, collaboration, and empowerment, underpinned by values that stress the importance of customer-centric growth and technological advancement. This nurturing atmosphere promotes continuous learning and professional development, facilitating a dynamic team environment that thrives on making impactful contributions to the fintech landscape.
What you’ll get:
- Join a growing start-up shaping the Australian investment landscape.
- Hybrid working arrangement
- An office location in Melbourne CBD, with a fully stocked pantry
- Premium Selfwealth trading account & 20 free trades per quarter
If you’re excited about this role, we’d love to hear from you.
