Role Overview
The Fish Shop Supervisor is responsible for overseeing the day-to-day operations of the Fish Market, ensuring high standards of product quality, food safety, and customer service are consistently maintained. This is a hands-on leadership role, supporting team performance while managing stock, ordering, and operational efficiency.
This position is ideal for an experienced supervisor or a strong team member ready to step into a leadership role, with the potential to progress into a salaried Fish Market Manager position.
Key Responsibilities
Operations & Quality Control
- Oversee daily operations of the Fish Market, ensuring smooth and efficient service
- Maintain high standards of seafood handling, presentation, and freshness
- Ensure all food safety, hygiene, and compliance standards are met at all times
- Monitor product quality across both fresh seafood and cooked food offerings
Team Leadership
- Supervise and support team members in a hands-on capacity
- Lead by example in customer service, product knowledge, and work ethic
- Assist in training and development of staff
- Maintain accountability and performance standards within the team
Stock Control & Ordering
- Manage stock levels to ensure availability while minimising waste
- Place and oversee daily/weekly ordering of seafood and related products
- Conduct regular stocktakes and manage inventory accuracy
- Work closely with suppliers and internal departments to maintain supply consistency
Customer Experience
- Deliver and uphold exceptional customer service standards
- Handle customer queries and resolve issues efficiently
- Ensure the display and merchandising of products are visually appealing and well-maintained
Skills & Experience (desirable)
- Previous experience in a supervisory or leadership role within hospitality or retail
- Strong background in fresh seafood and/or cooked food service (preferred)
- Solid understanding of food safety and handling practices
- Proven ability to work in a fast-paced environment
- Strong organisational and communication skills
- Experience with stock control and ordering processes
- Hands-on leadership style with the ability to motivate a team
Role Requirements
- Availability to work flexible hours, including weekends and early mornings
- Ability to perform physical tasks (lifting, standing for extended periods, etc.)
- Strong attention to detail and commitment to quality
Development Opportunity
This role offers a clear pathway to progress into a Fish Market Manager position for the right candidate, with ongoing support and development provided by the Store Manager.
Additional Notes
- Rostering is not a requirement for this role
- The position focuses primarily on operations, stock control, ordering, and team supervision
- Ongoing support and oversight will be provided by the Store Manager
Apply Now
If you are a motivated and experienced team leader with a passion for seafood and customer service, we’d love to hear from you.
