About the role
This role exists to help our customers feel confident, supported and informed across their insurance – from motor and home to contents and travel.
You’ll be the friendly voice behind Open, supporting customers via phone, chat and email. Whether you’re helping someone understand their cover, update a policy or resolve an issue, you’ll play a key role in delivering a smooth, human insurance experience. You’ll join a collaborative Customer Success team that genuinely cares about doing the right thing.
What you’ll do
- Be a trusted point of contact for customers across phone, chat and email
- Explain insurance cover and options clearly and confidently
- Support customers to self-serve using Open’s digital tools
- Make accurate policy updates in line with underwriting and compliance
- Take ownership of customer issues and see them through to resolution
- Work closely with your team to improve processes and customer experience
What you’ll bring
- Clear, confident communication (written and verbal)
- A calm, friendly and solutions-focused approach
- Curiosity, resilience and a willingness to learn
- A team-first mindset and strong customer focus
No prior insurance or financial services experience is required – we’ll provide training to set you up for success. Experience in these areas is a bonus, not a requirement.
This role is ideal if you:
- Enjoy helping people and solving real problems
- Feel comfortable speaking with customers over the phone
- Are early in your customer service career
- Thrive in fast-moving, collaborative teams
Location & working model
- Sunshine Coast based (hybrid)
- Currently working from Birtinya, moving into a new office in March-April
- Team members attend the office 3 days per week, with Wednesdays as our core team day focused on collaboration, connection – and a shared team lunch!
Start date
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Target start date: 9 February 2026
Why Open?
Open is on a mission to make it easy for everyone to get the most from their insurance. Since launching in 2016, we’ve grown into an AI-powered platform and a certified B Corporation, using business as a force for good.
What we offer:
- Competitive salary plus share options
- Paid company parental leave
- Flexible working
- Real career growth as Open continues to scale
- Annual professional development allowance
- An inclusive, high-performing team culture
More about us
We’re proud to be an equal opportunity employer and encourage applications even if your experience doesn’t match every requirement.
If you’re curious, motivated and excited to make a real impact – we’d love to hear from you.
