Join the team shaping the future of retail and commercial experiences across Cairns and Mackay Airports. We connect people, places and experiences — and we’re looking for a commercially driven leader to help elevate our retail and advertising performance across our airport network. This is an exciting opportunity to combine strategic thinking, financial insight, stakeholder engagement and team leadership within a dynamic airport environment. As Manager, Retail Planning and Performance, you will lead the development and execution of retail and advertising strategies that
maximise commercial outcomes, enhance passenger experience, and support long-term business growth across Cairns and Mackay Airports.
ROLE HIGHLIGHTS:
This role focuses on driving commercial growth and optimising retail performance across
the airport network.
Key responsibilities include:
- Developing and delivering long-term retail master plans aligned to business strategy and passenger growth
- Conducting financial modelling, revenue forecasting and commercial analysis
- Identifying and developing new retail and advertising opportunities
- Leading lease negotiations and commercial agreements
- Monitoring performance metrics and implementing revenue optimisation strategies
- Building strong relationships with travel retail and high street brands
- Leading and supporting the Retail Team across Cairns and Mackay Airports
- Collaborating with finance, legal, marketing and operations teams to deliver commercial outcomes
- Managing retail space optimisation and improving sales per square metre across retail sites
This role offers the opportunity to influence strategic commercial outcomes while working
within a fast-paced and highly visible operational environment.
ATTRIBUTES WE VALUE:
·Team player mindset with a commitment to supporting colleagues.
·Commitment to delivering excellent customer and commercial outcomes.
·Ability to embody the core values of Cairns Airport:
ABOUT YOU:
- Bachelor’s degree in business, Finance or a related field
- Experience in retail planning, financial modelling and revenue forecasting
- Demonstrated experience leading and developing teams
- Experience negotiating leases and commercial agreements
- Strong understanding of retail performance drivers and commercial strategy
- Experience managing stakeholder and tenant relationships
- Excellent communication and interpersonal skills
- Strong organisational, time and priority management skills
- Ability to make data-driven commercial decisions
Experience within airports, retail property, commercial property, travel retail or complex
operational environments will be highly regarded.
ELIGIBIILITY:
·Unrestricted rights to work in Australia.
·Ability to obtain and maintain an Aviation Security Identification Card.
CAIRNS AIRPORT EMPLOYEE BENEFITS:
- Competitive remuneration with annual salary increments
- Access to 24/7 airport car parking for business and personal use
- Salary packaging options available
- Annual leave entitlement, personal leave and wellness days
- Employee Assistance Program and Mental Health Initiatives
- Professional development opportunities
- Social atmosphere with special events hosted throughout the year
- Free tickets for sponsored events and exclusive discounts at airport terminals
Cairns Airport is dedicated to building a diverse team that mirrors the community we serve. We value inclusivity and diversity and welcome people who support and model the behaviours we promote in our workforce. We actively encourage applications from First Nations people, candidates from culturally and linguistically diverse backgrounds, members of the LGBTQI+ community, and people with disabilities. If you have any support or access requirements, we encourage you to advise us at time of application to assist your participation in the recruitment process.
