About Us:
My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in an industry that is experiencing explosive growth.
Since 2013, we have experienced continuous growth & hold enormous ambition to remain an industry leader. We are seeking high energy individuals to join our entrepreneurial team and culture to help us unlock our next phase of hyper growth.
MYMC Values:
We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.
- Find a Better Way.
- Walk in our Customers’ Shoes. Everyday.
- Challenge Ideas and Champion Solutions.
- Integrity is Stronger than Muscle.
- Enjoy the Journey!
What we offer you:
- Join a growing company with career progression & development opportunities
- Be apart of a supportive & hard working team environment
- The tools & resources to own & lead the IT space
- Daily access to our fully equipped state of the art on-site gym.
- Enjoy $1 My Muscle Chef meals and snacks on-site every day
- Join a diverse, values-led culture that encourages bold thinking and innovation
- Generous staff discounts on our products, plus a range of additional employee benefits
About the role:
A hands-on role operating within a hybrid support model. While an external IT partner manages day-to-day end-user support, this position owns the quality and performance of IT services, overseeing on-site hardware and factory systems, identity and access management, disaster recovery, and ensuring the overall resilience of the IT environment.
Key Responsibilities but not limited too:
- Act as the escalation point for business-critical IT incidents, particularly those impacting manufacturing, warehousing, and fulfilment.
- Coordinate with other vendors as required for networking, security, and specialist support
- Troubleshoot and resolve issues with production devices such as scanners, printers, standalone PCs, and site infrastructure.
- Enforce joiner, mover, and leaver processes, working with our external partner for execution.
- Maintain buffer stock of critical devices to support rapid onboarding and replacements.
- Ensure backups are functioning, monitored, and periodically tested.
- Improve consistency, repeatability, and clarity across IT operations as the business scales.
- Act as the technical application administrator for Microsoft Dynamics 365 ERP.
Skills & Experience:
Essential
- 5+ years’ experience in IT operations, IT support, or infrastructure-focused roles.
- Strong hands-on experience with Microsoft 365, Entra ID, Intune, and endpoint management.
- Practical experience administering or supporting enterprise network equipment such as Juniper firewalls and Cisco Meraki switches and access points
- Experience supporting operational or manufacturing environments with physical devices and site infrastructure.
Desirable:
- Experience in food manufacturing, logistics, or warehouse environments.
- Familiarity with cybersecurity fundamentals, backup strategies, and DR planning.
- Exposure to IT audits or compliance processes.
Next Steps:
All shortlisted applicants will be contacted for a phone screen. All successful applicants will then progress to our interview stage which could be a 2nd round interview process.
