A rare opportunity to join a leading non-bank lender as an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our organisation’s IT systems. Your primary objective will be to provide technical assistance to end-users, resolve issues promptly, and contribute to the overall efficiency of our IT infrastructure. This is a full-time office based role. Graduates are encouraged to apply.
Roles and responsibilities
Technical Support
- Respond to user inquiries, troubleshoot hardware and software problems, and provide timely solutions. This includes assisting with desktops, laptops, printers, and other IT peripherals.
Installation and Configuration
- Install, configure, and maintain software applications, operating systems, and network components.
User Training
- Conduct training sessions for new employees on IT tools, security protocols, and best practices.
Documentation
- Maintain accurate records of incidents, resolutions, and user requests via our Service Management process.
Remote Support
- Provide remote assistance to off-site users via phone, email, or remote desktop tools.
Hardware Maintenance
- Perform routine maintenance tasks such as hardware upgrades, system patches, and backups.
Network Troubleshooting
- Assist with network connectivity issues, including Wi-Fi, LAN, and VPN.
Security Compliance
- Ensure compliance with IT security policies, including data protection, access controls, and password management.
Continuous Learning
- Stay updated on emerging technologies and trends in IT
How to succeed
To succeed in this role, you should combine a foundational understanding of IT infrastructure components, maintaining standard operating environment configurations (SOE) and device lifecycle management. Demonstrating effective communication articulating technical concepts to non-technical stakeholders across the business and problem-solving abilities analysing and resolving complex issues using a logical and structured approach.
We are looking for someone with the following:
- Bachelor’s degree in Computer Science or related qualification, e.g. CompTIA, etc.
- Basic understanding of Windows and MacOS operating systems and hardware components
- Knowledge of software applications and common enterprise tools
- Networking fundamentals (Wi-Fi, LAN, IP Basics)
- Importance of IT security policies and process
- Willingness to work 5 days in the office
- Must have Full Australian working rights (citizen or PR)
Benefits
We offer a robust benefits package to help support your health and financial security, plus you’ll enjoy:
- A culture that promotes growth
- A Manager who listens
- Fun, regular social events so you can get to know your coworkers
We Value Your Wellbeing
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
Established in 2011, Metro Finance competes directly with the established banks as a high service non-bank lender in the vehicle and equipment finance market.
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We’re also proudly “Great Place to Work” certified.
If you feel you’d be a fit with our great team we’d love to hear from you, however if you require further information please contact our Talent Acquisition Manager at sean.dossantos@metrofin.com.au
