Summary:
The MindMap Youth Portal is an ACT first initiative, which aims to support children, young people (0-25 years) and their carers seeking mental health support and services. The Youth Portal acts as an online triage and links users directly to information, support and service providers within the ACT.
The Role:
As the Youth Navigator, you will be responsible for direct service delivery through the Youth Portal. You will respond to enquiries via phone, email, text and webchat helping children, young people, stakeholders, parents/carers, services, and professionals navigate the mental health system in the ACT by providing information and referral pathways.
The portal is operational between 11am to 10pm, 7 days a week and between 12-8pm on public holidays. The core hours of the Youth Navigator position will span across the week and weekend. Working from home provisions will be in place to allow for working outside of regular business hours. You will be required to work with minimal supervision, using online communication to support and collaborate within a small team.
Other duties include sourcing and creating appropriate mental health and wellbeing content, reviewing existing content on the Portal, promoting MindMap through networking events and expos and working collaboratively with other team members.
The ideal person we are looking for has:
- Experience in working with young people and/or families.
- Demonstrated verbal and written communication skills, organisational and time management skills.
- Ability to respond appropriately to clients presenting with complex issues.
- Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.
- Competent in the use of Information Technology.
- Must reside in ACT or surrounds.
Qualifications:
- Tertiary qualification in Psychology, Social Work, Counselling or equivalent.
- Experience working with young people in a support or mentoring capacity.
- Strong interpersonal and communication skills, with the ability to build rapport with youth and their families.
- Demonstrated ability to work collaboratively within a team and with external stakeholders.
- A commitment to promoting the well-being and development of young people.
- Flexibility to work varied hours, including evenings and weekends as required.
About us:
Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Excellence, Care & Compassion, Inclusivity, and Integrity.
To Apply:
Attach an updated resume.
Address the key requirements in a cover letter (no more than 2 pages).
For more information and application, please contact clare.southgate@mccg.org.au
Closing Date: 20 July 2026
Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.
