About the Company
LAF Technologies is a leading Australasian provider of specialist calibration, validation, and environmental monitoring services to highly regulated industries. We are committed to delivering exceptional service, technical excellence, and customer satisfaction.
We are seeking a highly organised and customer-focused Service Coordinator to join our team. This role is central to ensuring the smooth coordination of service activities, supporting our customers, technicians, and internal stakeholders while delivering an outstanding customer experience. As the first point of contact for many customers, you will play a critical role in maintaining our reputation for professionalism, responsiveness, and service excellence.
Key Responsibilities
Customer Service & Coordination
- Deliver professional, friendly, and responsive customer service across phone, email, and
face-to-face interactions.
- Manage customer enquiries and provide accurate information regarding products, services,
appointments, and service schedules.
- Coordinate and schedule service appointments to maximise technician utilisation while meeting customer requirements.
- Identify and resolve customer issues promptly, escalating matters where required.
- Proactively seek opportunities to enhance the customer experience.
Administration & Service Support
- Process service appointments through to invoicing in accordance with company procedures.
- Match completed appointments with customer purchase orders and supporting documentation.
- Maintain accurate customer records, service histories, scheduling information, and related documentation within company systems.
- Identify and correct data discrepancies to maintain information integrity.
- Prepare reports and administrative documentation as required.
Continuous Improvement & Team Collaboration
- Support business improvement initiatives, customer engagement activities, technology
enhancements, and reporting projects.
- Contribute ideas to improve service delivery processes and operational efficiency.
- Work collaboratively with colleagues across all departments to achieve team and organisational objectives.
- Participate in workplace health, safety, and wellbeing initiatives and comply with all
company policies and procedures.
About You
You are an organised and detail-oriented coordinator who thrives in a fast-paced environment. You enjoy helping customers, coordinating multiple priorities, and ensuring nothing falls through the cracks.
You will bring:
Key Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Outstanding organisational and time management skills.
- High attention to detail and accuracy.
- Ability to prioritise competing tasks and work effectively under pressure.
- Strong problem-solving skills and initiative.
- A collaborative and team-focused approach.
Experience & Qualifications
Essential
- Minimum 3 years’ experience in customer service, service coordination, scheduling, or
administration.
- Experience managing appointments, bookings, or service delivery activities.
- Proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
Desirable
- Experience within scientific, laboratory, environmental, healthcare, technical services, or
regulated industries.
- Experience using Customer Relationship Management (CRM) or service management systems.
- Knowledge of NATA accreditation requirements and quality management systems.
Employment Requirements
- Australian Citizen, Permanent Resident, or holder of a valid Australian work visa.
- Ability to successfully complete a National Police Check.
- Employment will be in accordance with the applicable Modern Award and LAF Technologies’
employment policies.
Why Join LAF Technologies?
- Supportive and collaborative team environment.
- Stable and growing organisation with a strong industry reputation.
- Opportunity to develop your skills and grow your career.
- Diverse and engaging role with meaningful customer interaction.
- Be part of a business committed to quality, innovation, and exceptional customer service.
If you are a motivated administrator who enjoys coordinating services, supporting
customers, and making a real impact, we would love to hear from you.
