Lead with purpose, support people, and make care better
If you’re an experienced disability leader who believes great care starts with a supported, disability team then this role offers the opportunity to make a real difference every day.
About JewishCare
JewishCare is a leading not-for-profit social services organisation providing high-quality support across aged care, disability, mental health, family and wellbeing services.
JewishCare focuses on delivering person-centred care that supports independence, dignity and connection.
About the Role
This is a key leadership role ensuring that consistent, high quality and person-centred disability services are delivered to clients under the NDIS. Leading a team of dedicated Aged Care Support Workers this role will:
- Provide operational leadership, guidance and mentoring to a distributed team of Disability Support Workers.
- Drive service quality, staff development, and best practice, fostering a culture of excellence, professionalism and continuous improvement.
- Ensure delivery of services is compliant with NDIS Practice standards and organisational policies, as well as maintaining a strong focus on safe, effective, and participant-led support.
- Works collaboratively with participants, their supporters, allied health partners, the Quality & Clinical Practice Team, and clinically qualified staff whenever advanced clinical assessment, specialised input, or complex care planning is required ensuring coordinated, responsive, and integrated service delivery across all support needs.
- Ensure delivery of services is compliant with quality standards and organisational policies.
You will:
- Lead, coach, and support a distributed workforce of Disability Support Workers
- Provide regular supervision, performance feedback and professional guidance
- Conduct competency assessments and support ongoing skill development
- Embed best-practice care, compliance and organisational quality standards
- Support recruitment, onboarding and workforce capability building
- Monitor service quality, address issues and drive continuous improvement
- Work closely with clinical staff to support clients with complex needs
- Ensure accurate documentation, incident reporting and NDIS compliance
- Build trusted relationships with clients, families, staff and stakeholders
What We’re Looking For
We are seeking:
- Demonstrated experience in coordinating or supervising a team in the disability, community,
or health sector.
- Strong understanding of best practice in disability service delivery under the NDIS.
- Proven skills in training, workforce development, and staff support.
- Experience conducting competency assessments and performance evaluations.
- Excellent communication, interpersonal, and relationship building skills.
- Ability to support teams through change.
- Knowledge of relevant NDIS Practice Standards, compliance requirements, and legislation.
- Strong problem solving, organisational and time management skills.
- Proficiency in client management and workforce systems
Essential
- Diploma-level qualification in Community Services, Disability, Case Management or equivalent experience.
- Demonstrated experience in care coordination, case management or support coordination roles within disability services or a related field.
- Sound understanding of the NDIS program, including reasonable and necessary supports, participant rights and provider obligations.
- Strong knowledge of the NDIS practice standards and Quality and Safeguards Commission requirements.
- Ability to develop, monitor and review person-centred plans.
- Skilled in using client management systems and Microsoft Office.
- NDIS Worker Screening Check
- Working With Children Check
- Current NSW Driver License
Desirable:
- Experience working with culturally diverse communities
- Understanding of Jewish values, heritage, and culture
Why JewishCare?
At JewishCare, you’ll join a compassionate, professional team who live our values:
- Mishpocha – Community and connection
- Chessed – Kindness and care
- Professionalism – Excellence in practice
- Integrity – Honesty and trust
- Inclusivity – Respect for all
