About Us
Inner North Medical and its associated health clinics (located centrally in Brunswick East) are progressive and community-focused delivering high-quality, holistic primary care across a diverse range of services.
Position Summary
The People & Culture Manager is responsible for overseeing the people, culture, compliance, and workforce functions across a growing multi-site healthcare organisation.
This role will provide operational and strategic support to directors, managers, and team leaders by managing recruitment, onboarding, performance management, staff wellbeing, compliance, training, workplace issues, and organisational processes.
The role acts as a central point of support for staff and management, helping create consistent systems, reduce operational pressure on directors, improve staff retention, and support future clinic expansion.
Key Responsibilities
Recruitment & Workforce Management
- Coordinate end-to-end recruitment processes across all clinics
- Prepare and manage job advertisements, interviews, reference checks, and employment contracts
- Support workforce planning and staffing needs
- Assist with onboarding of new employees and contractors
- Coordinate credentialing and compliance documentation
Onboarding & Probation Management
- Manage induction and onboarding processes
- Coordinate probation review schedules and documentation
- Support managers with probation conversations and performance concerns
- Ensure all onboarding compliance requirements are completed
Performance Management
- Support managers with staff performance issues
- Coordinate performance review processes
- Assist with performance improvement plans and documentation
- Provide guidance regarding Fair Work obligations and procedural fairness
- Support difficult staff conversations and workplace matters
Employee Relations & Staff Support
- Act as a first point of escalation for workplace concerns
- Support conflict resolution and workplace communication
- Assist with complaints, behavioural concerns, and staff wellbeing matters
- Provide support and guidance to managers and directors regarding employee relations issues
- Act as a professional buffer between staff and directors where appropriate
Leave & Workforce Coordination
- Oversee leave request processes and approvals
- Monitor annual leave balances and staffing impacts
- Coordinate parental leave and return-to-work planning
- Ensure consistency and fairness across all sites
Training, Compliance & Accreditation Support
- Maintain staff compliance records and certification tracking
- Monitor:
- AHPRA registrations
- CPR and First Aid
- Vaccination records
- Police checks
- Radiation licences
- Mandatory training requirements
- Support accreditation and compliance readiness across clinics
Policies, Systems & Process Improvement
- Develop and maintain People & Culture policies and procedures
- Establish consistent workforce processes across sites
- Support implementation of scalable systems for future clinic growth
- Assist with organisational structure and role clarity
Salary & Remuneration Support
- Coordinate annual salary review processes
- Assist with award compliance and remuneration benchmarking
- Support retention and promotion recommendations
- Maintain salary consistency across teams
Employee Benefits Program
- Benefits Strategy & Design
- Employee Engagement & Feedback
- Vendor & Partnership Management
- Benefits Administration
- Wellbeing Programs
- Reward & Recognition
Key Outcomes
Success in this role will include:
- Reduced operational burden on directors and managers
- Improved staff onboarding and retention
- Consistent people management processes across all sites
- Improved workforce compliance and documentation
- Stronger workplace culture and communication
- Improved scalability for future clinic expansion
Skills & Experience
Essential
- Formal Human Resources Qualification/s
- Previous experience in Human Resources or People & Culture, preferably across a variety of settings.
- Experience managing employee relations and performance matters
- Strong understanding of Fair Work and employment obligations
- Excellent communication and conflict resolution skills
- Strong organisational and administrative skills
- Ability to maintain confidentiality and professionalism
Desirable
- Healthcare or medical administration experience
- Experience supporting accredited healthcare organisations
- Knowledge of healthcare compliance requirements
- Policy development
- Experience implementing HR/P&C systems and processes
Personal Attributes
- Demonstrated ability to work autonomously and exercise sound judgement.
- Calm and approachable
- Professional and discreet
- Strong problem-solving skills
- Confident communicator
- Highly organised
- Able to build trust across all levels of the organisation
- Solutions-focused and proactive
