Duty Manager

Summary:

We are seeking a highly motivated and experienced Duty Manager to oversee the daily operations of our hotel’s Front Desk, a unique establishment. The successful candidate will be responsible for managing staff, ensuring customer satisfaction, and maintaining a safe and efficient work environment.

Responsibilities:

• Hands on operational role working with a small and dedicated team
• Ensure that all guests’ needs are met, striving for guest satisfaction
• Manage the front desk operations, check-ins check-outs, and handling guest enquiries
• Maintain overall hotel cohesiveness, working seamlessly with other Departments
• Step into other operational areas as required

Qualifications:

• Minimum of 1 year of experience in a management role
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication skills and ability to work well in a team
• Knowledge of industry regulations and best practices
• Proficient in Microsoft Office and other relevant software applications