Client Support Officer

Full Time | Monday to Friday | Reporting to the Client Manager

HDS is one of Australia’s fastest-growing logistics providers, delivering supply chain solutions for major retail and consumer brands nationwide. We’re looking for an experienced and proactive Client Support Officer to serve as the primary point of contact for a key client account at our Eastern Creek depot.

The Opportunity:

This is a relationship-focused role that sits at the interface between our client and internal operations and inventory teams. Reporting to the Client Manager, you’ll be responsible for keeping communication flowing, issues resolved, and service levels maintained. You’re someone who stays calm under pressure, communicates clearly, and takes ownership of problems through to resolution.

Key Responsibilities:

• Act as the key liaison between the client and HDS operations and inventory teams, ensuring clear and timely communication on all account matters
• Manage and resolve credit requests, discrepancies, and exceptions including temperature concerns, safety issues, and delivery variances
• Generate and distribute client-facing KPI reports, tracking service performance against agreed benchmarks
• Manage ad hoc requests from the client, coordinating internally to deliver timely and accurate responses
• Report on and resolve supply chain issues including inbound supplier delays, ensuring the client is kept informed and impacted orders are managed proactively
• Maintain accurate records of client interactions, exceptions, and resolutions to support continuous improvement and account reviews

You’ll Bring:

• 2–4 years’ experience in a customer support, account management, or client services role – logistics or supply chain experience highly regarded
• Confident communicator with the ability to manage client relationships professionally under pressure
• Strong problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution
• High attention to detail with experience in reporting, data management, or KPI tracking
• Proficient in Microsoft Office and comfortable working across multiple systems and platforms

Why Join HDS?

• Full-time, stable Monday to Friday role with a growing national logistics business
• Work on a high-profile account with a major national client – great exposure for your career
• Supportive team environment, on-site parking, and ongoing career development opportunities

Apply Now!

If you’re a solutions-focused communicator who thrives on building strong client relationships and keeping operations running smoothly, we’d love to hear from you.