Ready to leave a lasting impact on Australia’s health industry?
Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia’s private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, “work” is a vibrant experience. Our culture is driven by values that define us as United, Good Humans, Brave, and Awesome.
For more information about HAMBS and to explore our current career opportunities, visit: https://jobs.swagapp.com/organisations/hamb-systems
About the Role
We are seeking an Application Support Analyst to join our Adelaide team. You will work with a wide range of different technologies and you will be responsible for the provision of high-quality support for the HAMBS suite of applications.
Key Responsibilities
- Resolve allocated Application Support Incidents, requests and
problems through (but not limited to): Communication with other areas of the organisation including the IT Services Group, Development of SQL Scripts, Tracing and debugging of application or database code, Providing application information including alternative workflows to resolve an incident.
- Prioritise and allocate incidents, requests and problems according to capabilities, development needs and/or department needs.
- Provide progress reporting of team or project activities.
- Effectively communicate resolutions both written and verbally for a non-technical audience.
- Manage the lifecycle of all problems that arise in order to minimise the impact to stakeholders
- Initiate and monitor actions to investigate and resolve problems in applications and
services.
- Perform root cause analysis according to agreed analysis principals and provide a workaround or permanent solution if possible.
- Work with customers to a high level of service and support.
- Establish and maintain positive and lasting relationships with key stakeholders.
- Respond to internal and external customer requests in a timely manner.
- Discuss with internal and external customers potential software solutions.
About You
- Relevant degree in Information Technology/Computer Science, or demonstrated relevant experience (essential)
- Minimum of 6 years’ experience in a commercial software development environment with customer service experience.
- Intermediate – Advanced proficiency levels in the following applications:
SQL (required)
Delphi (desirable)
Web Services (desirable)
- Intermediate – Advanced knowledge in troubleshooting applications using the following application platforms:
SQL Server Profiler (required)
DNN (dotnetnuke) (or similar) (desirable)
SoapUi and/or Postman (or something similar) (desirable)
IIS (desirable)
Visual Studio or VS Code (required)
Fiddler/Wireshark (desirable)
Azure DevOps using GIT Source Control (required)
- An advanced understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.
- Experience of using Agile Software Development methodology.
- Demonstrated advanced analytical and problem-solving skills to enable effective identification and resolution of software related issues.
Employee Benefits
- Flexible working options, both onsite and remote.
- Paid volunteer and wellbeing leave, with the option to purchase additional leave.
- Salary sacrificing and novated lease options.
- Access to an online learning system and world-class internal and external training sessions.
- Internal employee referral program.
As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks.
Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies.
