Our Member Support team guides members through the entire membership lifecycle, from joining GS1 and managing their membership to understanding how to allocate and assign GS1 numbers to their products. This frontline team works directly with our members to resolve their day-to-day queries and connect them with the right training, tools, and services, ensuring they feel valued and supported at every stage. This is a hybrid role, with three days in the office and two days working remotely. The position is based on a 35-hour working week, Monday to Friday, from 9:00 am to 5:00 pm, with a one-hour lunch break.
Examples of your day-to-day activities:
- Providing responsive support to new and existing members via phone, email, and live chat across a wide range of GS1 membership matters.
- Delivering clear, accurate guidance to help members understand and use the GS1 numbering system effectively.
- Processing and support applications for additional numbering requirements, including GTINs, smaller barcode numbers, and GLNs.
- Assisting members through the membership termination process with professionalism, clarity, and care.
- Maintaining high-quality member data in D365 CRM through accurate record management and ongoing data cleansing.
Who you are…
Our ideal candidate is a supportive, solutions-focused professional who enjoys understanding member needs, resolving enquiries, and delivering a high standard of service. This opportunity will suit someone who enjoys an environment of continuous learning and is motivated by helping members navigate questions and challenges with confidence.
In addition, you will be able to demonstrate:
- Professional phone manner and excellent communication skills, both written and verbal, with the ability to build strong rapport with members over the phone and across written channels, including email and live chat.
- The ability to communicate information clearly and provide members with accurate, confident guidance.
- Strong computer skills and experience with CRM tools or databases.
- High attention to detail and accuracy when maintaining records and working across multiple systems.
- A proactive, solutions-focused approach to investigating and resolving member enquiries.
- The ability to quickly learn new systems, processes, and information.
- Strong organisational and time management skills, with the ability to manage competing priorities.
- A collaborative mindset and the ability to work effectively as part of a team.
Applicants with prior experience working in a member-based organisation will be highly regarded.
The team…
You’ll be part of an inclusive and supportive team that values collaboration and encourages ongoing growth and development. Our manager leads by example and is approachable, available, and committed to supporting team members at every stage. With a comprehensive training program and detailed guidance, you’ll be well supported to build confidence and succeed in your role.
About us…
We’re a not-for-profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels. Joining GS1 Australia means not only becoming part of a thriving, supportive and collaborative workplace culture but also enjoying a range of fantastic benefits designed to enhance your experience.
What we offer:
- 17.5% Annual Leave loading paid in a lump sum at Christmas.
- Purchased leave programs.
- Reward & Recognition and Health & Wellbeing programs.
- Employer funded paid parental leave.
- Paid birthday leave, corporate leave and volunteer leave.
- Learning and development opportunities.
- Employee Assistance Program (EAP).
- Regular company-wide social events, virtual and F2F and an active social club.
GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.
