Hi there! We’re Five Good Friends, an approved aged care and NDIS service provider. We help our Members (others call them clients) live vibrantly in their own homes by wrapping a care team around them and their families. Our innovative software coordinates in the background so our teams can focus on what matters most—delivering exceptional care.
We’re proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives—and that starts with our people. As we continue to grow, we’re looking for someone who can help ensure our financial systems and member accounts are managed with care, accuracy, and integrity.
About the Role
We’re looking for an Accounts Receivable Officer to join our Finance team.
This role plays a central part in managing Member accounts, with a strong focus on collections, reconciliation, and financial accuracy. You’ll be responsible for ensuring timely recovery of outstanding balances while supporting Members through billing and payment processes in a respectful, member-centred way.
Working closely with Care Teams and internal stakeholders, you’ll balance strong commercial outcomes with a compassionate approach—helping maintain sustainable cash flow while supporting the people we serve.
What You’ll Do
- Collections & Recovery
Manage the end-to-end recovery of outstanding Member balances. Work daily queues, follow up failed payments and overdue invoices, and issue reminders, notices, and formal correspondence.
- Member Engagement & Payment Support
Communicate with Members, families, and representatives with professionalism and empathy. Negotiate payment outcomes, including payment plans or updated arrangements, while identifying when additional support or escalation is needed.
- Escalation & Offboarding
Apply offboarding criteria where required, coordinate with Care Teams on service cessation, and manage referrals to external debt collection agencies. Support provisioning and write-off recommendations in line with policy.
- Account Management & Reconciliation
Reconcile Member accounts, allocate payments, investigate discrepancies, and support credit note processing. Ensure financial data is accurate and up to date across systems.
- Reporting & Month-End Support
Produce debtor reports (e.g. ageing, collections activity, escalation pipeline) and contribute to month-end close processes for receivables.
- Cross-Team Collaboration
Work closely with Care Teams, billing, onboarding, and claims teams to resolve issues and improve collection outcomes. Share insights to help prevent arrears upstream.
- Process Improvement
Help refine debtor management processes, support system improvements and automation, and maintain templates, workflows, and documentation.
About You
You’re detail-oriented, proactive, and confident navigating both numbers and conversations. You know how to balance firmness with empathy and can manage competing priorities in a fast-paced environment.
You’ll bring:
- 3+ years’ experience in accounts receivable or a similar finance role
- Strong understanding of AR processes, including collections and reconciliations
- High attention to detail, with the ability to identify and resolve discrepancies
- Experience using Excel and accounting systems (e.g. NetSuite or similar)
- Excellent communication and interpersonal skills, especially in sensitive situations
- Strong organisational skills and ability to manage multiple priorities
- A proactive, solutions-focused mindset
Bonus points for:
- Experience in aged care, Support at Home, or Home Care Package funding
- Exposure to high-volume collections environments
- Experience working across cross-functional teams
What’s in It for You?
The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.
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Flexible working – If Brisbane based – hybrid working options at our South Brisbane HQ, or if interstate, remote working options.
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$500 yearly wellness allowance to support your wellbeing
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Extra time off – additional annual leave after 2 years, plus the option to purchase more leave
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Employee Assistance Program – free, confidential counselling
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Parental leave support, including super contributions for primary caregivers
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Family care benefit – extend our services to a loved one at a special rate
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A genuinely great place to work – with engagement scores well above industry average
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Okinawa trip – after 5 years, we’ll send you to Japan to experience the community that inspired Five Good Friends
At Five Good Friends, you’re among friends. That’s not just a tagline—it’s how we work every day. If you’re someone who brings care, structure, and accountability to financial processes—and enjoys working with purpose—we’d love to hear from you.
How to apply
Please introduce yourself by applying with your CV and a cover letter telling us why you’re excited about joining Five Good Friends.
We’re grateful for your time and look forward to hearing from you.
Please, no external recruiters or agencies.
