Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
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We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
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We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
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We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
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We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
As our Client Finance Specialist – Billings, you’ll be working with the Financial Operations Manager/TBC and will be instrumental in shaping Heroforce Global, Local and On Demand remits by supporting SaaS subscription billing and customer-facing support operations.
Your key focus areas will be:
- Manage the Zendesk queue efficiently by triaging tickets, routing, and providing first responses.
- Deliver high performance on support-style KPIs, specifically tracking first response time, resolution rate, and CSAT.
- Oversee billing operations, ensuring accurate recurring invoicing, revenue recognition, and rapid dispute resolution.
This will include:
- Prepare, review, and process client invoices to ensure accuracy and compliance with client agreements and company policies.
- Investigate and resolve billing queries, disputes, and invoice-related issues in a timely and professional manner.
- Identify recurring billing issues and recommend solutions or process improvements to enhance billing accuracy and efficiency.
- Assist the Accounts Receivables team with flagging offboarding employees on the terminations channel and manage internal Sales/HR expectations.
- Assist with system testing, process enhancements, and the implementation of new billing initiatives.
- Collaborate cross-functionally with Sales, Operations, and the Philippines payroll team to streamline billing platforms and reduce customer churn.
- Manage major incidents by troubleshooting and communicating clearly with internal and external stakeholders.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- 2-3 years of professional experience with client-facing roles, invoicing, and billings.
- Strong exposure to SaaS and subscription business models.
- Proficiency with core CRM and helpdesk tools, specifically Zendesk, Salesforce, or HubSpot.
- Familiarity with billing and revenue platforms (e.g., Netusite, Zuora, Stripe, Recurly, or Chargebee).
- Ability to work closely with other Client Finance Specialists and cross-functional operational teams.
What we can offer
At Employment Hero, we don’t just talk about a better way to work. We live it.
Joining Employment Hero means you’ll:
- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026.
Privacy and AI Notices
- We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: https://www.employmenthero.com/legals/applicant-policy/.
