Are you a customer centric and driven individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we’ve been searching for! ⭐
Who are we?
CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.
We’re a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.
We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.
#CCSGitswhereyougottobe
The role:
CCSG operates across Insurance, Asset Finance and Banking and Finance sectors.
We are seeking highly motivated Customer Service Officers to join our team. These role supports internal and external customers in providing a range of best-in-class customer service, collections services and loss recovery services.
We work on a hybrid working model (3 days in the office and 2 days at home). Your first 3 weeks of training will be based at Macquarie Park. Following this, the role will transition to our CBD location in Pitt Street.
Close to public transport 🚊 Town Hall Station 3 mins | 🚊 Museum Station 5 mins | 🚊 Gadigal Station 2 mins | 🚊Light Rail, Town Hall 3 mins
Responsibilities
Here’s an example of your day to day:
- Manage a high volume of inbound & outbound customer calls;
- Follow up overdue accounts and negotiate payment plans;
- Maintain clear and accurate customer records, ensuring data integrity;
- Record interaction file notes ensuring meticulous record keeping;
- Adhere to compliance frameworks.
Requirements
Culture fit is key, and we value both experience and qualities such as:
- Previous call centre experience/experience working on an auto-dialler system is preferred;
- High volume customer service experience;
- Excellent verbal and written communication skills, with the patience and ability to clearly explain complex processes to clients;
- High level of attention to detail and accuracy;
- Experience in high paced, KPI driven roles;
- Experience in Collections/Loss Recovery is highly desirable.
What can we offer you?
- Competitive remuneration💲
- Hybrid working model – with flexible work from home arrangements 🏠
- Company paid parental leave 👨👨👦
- Fortnightly fruit box 🍌
- Swag discounts with major leading brands 🛍
- Various team building events 🗓️
- Champion of champions program – get recognized and win up to $1700 per year! 💰
- Years of service bonuses 💰
- Novated Leasing 🚗
- Employee assistance program ℹ️
- Development opportunities 📚
- Referral bonus of $1500! 💰
- Yearly Flu Shots 💉
Sound good?
We all think so at CCSG. Click apply now to join our CCSG Fam!
Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 6 February 2026, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.
CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
