Job Description Storeperson
Reporting to: Operations Manager
Key accountability: The incumbent must be committed to exceptional customer service, including clear and concise interpersonal skills, a friendly manner and willingness to help.
ROLES & RESPONSIBILITIES
Overall Job Key Objectives:
• Respond to and follow up sales enquiries by e-mail and telephone.
• Discuss and recommend appropriate products to meet the clients’ needs.
• Follow up enquiries and quotations on a regular basis and negotiate with client as appropriate.
• Develop and maintain close relationships with key accounts.
• Be aware of cross selling opportunities regarding other products e.g. spare parts, service contracts.
Warehouse
• Storing and packing of goods and materials in accordance with appropriate procedures and/or regulations
• Allocating and retrieving goods from specific warehouse areas
• Assemble and check equipment prior to shipping per company guidelines
• Check in and receipt incoming orders as they arrive against p/o
• Basic operation of computer terminal
• Booking freight couriers
• Periodic stock checks
• Maintain a clean and tidy warehouse, with all products in correct bin locations
Order Processing
• Process incoming customer orders, match the order with the original quote and close out the quote.
• Raise order acknowledgements and email to customer (or on phone –as appropriate).
• Liaise with Purchasing, Accounts, the customer, and Sales Engineers in relation to deliveries.
• Progress orders re late deliveries or change of delivery dates or other change.
• Ensure that paperwork relating to orders is always maintained and current, on screen and on file.
Other
• General office/warehouse duties as required e.g. Photocopying, scanning
• Additional ad-hoc duties as and when the arise.
• Liaise with Purchasing for stock replenishments
Office automation, policies and procedures
• Familiarity with the following:
o CRM database
o telephone system/mobiles
o Computer system.
• Familiarity with Company policies and procedures.
• Knowledge of Health and Safety requirements pertinent to the role.
Training and Development
You will be given full product training by Condair. You are also encouraged to engage in self-development to ensure that skills, knowledge, and competencies remain up to date and relevant.
Health & Safety and Quality
To ensure that quality and OHS is not compromised in the working environment and promote good practice with regard to policies and procedures in line with Condair values and OHS requirements.
KNOLWEDGE, SKILLS and EXPERTISE
• Undertakes duties in safe and responsible manner
• Exercises discretion within own work
• Possesses good basic interpersonal and communication skills
• Basic computer skills
• The ability to multitask, prioritise and manage deadlines
• Attention to detail
• Ability to work as part of a team and closely with management
• Reliability and punctuality
• Valid White Card
Additionally, you must have a clean driving licence and be prepared to undergo Police Security Check as you may be required to attend customer sites.
