Purpose of Position
Monitor and respond to cyber security events detected via Comwire’s cyber security tools. Assist the client services team with security enhancement recommendations and provide overflow support to the support team.
Main Duties and Responsibilities
- Triage suspicious events detected by Comwire IT’s cyber security tools;
- Respond to cyber security incidents in accordance with established procedures, ensuring rapid and safe recovery for clients;
- Conduct Post Incident reviews and consolidate information for Client Services or Executives to present to clients;
- Identify cyber security risks to ComwireIT’s clients and assist the Client Services team with developing remediation plans;
- Assist the Client Services team with responding to client requests for security guidance;
- Help onboard, set up, and facilitate phishing security awareness training using Comwire’s product tool of choice;
- Mentor internal resources on security best practices and develop awareness, including creating documentation for training & response;
- Assist the Head of Cyber Security and the Service Delivery Lead to develop, implement, and continually improve security solutions;
- Where required, provide technical assistance & support to either the Help Desk or Project teams.
Skills & Competencies
Technical & Commercial Acumen: The ability to design and provide technical solutions that are also commercially appropriate.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience.
Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Strategic Thinking: The ability to think outside the box, to not only resolve the escalated issue, but the root cause of the problem always having a solution focus.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others’ views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.
Technical Skills & Experience
- 5 Years previous MSP or System Administration related experience (essential)
- Cyber Security Qualification – CompTIA Security+ (essential)
- Working knowledge of Entra & Microsoft 365 (Especially Defender platform and Compliance Centre) (essential)
- Knowledge of and experience with common cyber-security frameworks, such as Essential 8, NIST, ISO27001 (highly desirable)
- Industry certifications from Microsoft, Cisco, Fortinet, VMware (highly desirable, not essential)
- Working knowledge of SIEM systems.
- Network Services (highly desirable, not essential)
- LAN Networks (Routing, VLANs)
- WAN and SDWAN Networks (Firewall/Fortinet, Routing, VPN)
- Experience in Hyper-V, Azure and/or AWS (desirable, not essential)
- A current driver’s license (essential)
