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Customer Service Representative (Driver)

Logistics VIC • Mulgrave, Victoria 3170, Australia • Full-time
AI Job Summary
  • Hold a valid Australian driver’s licence.
  • Provide strong customer service; any industry experience welcome.
  • Be able to drive and handle vehicles, including washing/cleaning/preparing per company standards.

Role Type

On-site • Permanent • Full-time • Associate

Description

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving. 

 

We’re looking for reliable, customer-focused drivers to join our team. You’ll deliver and collect vehicles, ensure they’re spotless, and create a great handover experience — all while helping customers get back on the road after an accident. 

 

About Compass 

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better. 

We live our values every day: 

  • Care & Passion – to deliver outstanding service the way we’d want to be treated 
  • Courage – to be empowered and make informed decisions 
  • Can Do – a proactive mindset focused on solving problems and improving 
  • Trust – to be counted on to do the right thing in all relationships 

 

What You’ll Be Doing 

You’ll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include: 

  • Driving vehicles to and from customer locations using GPS and traffic apps
  • Delivering, collecting, washing, and preparing vehicles per company procedures and standards 
  • Conducting vehicle inspections and reporting faults, damage, or maintenance requirements
  • Following safety, traffic, and vehicle care protocols 
  • Working with your branch team to support daily schedules and customer needs 

What You’ll Bring 

  • A valid Australian driver’s licence  
  • A strong focus on customer service — any industry experience welcome  
  • Good communication, reliability, and team spirit  
  • Physically fit and able to wash, clean, and move vehicles safely  
  • Well-presented and professional in appearance  
  • Confident using mobile devices or tablets for basic data entry  
  • Previous driving or vehicle-handling experience is a bonus, not require 

Why Join Compass 

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including: 

  • Career development – many of our team members advanced into senior roles across the business 
  • 12 weeks paid parental leave 
  • Access to the Employee Assistance Program (EAP) – confidential support when needed 
  • Make a Difference Leave – one paid day per year to support a community cause 
  • Learning and development days to support your growth 
  • Team-building events and activities to strengthen connection and culture 
  • Exclusive discounts and offers through our business and HR partners 

Ready to Apply? 

Click Quick Apply and upload: 

  • Your resume 
  • A short cover letter telling us why this role suits you 

We value diversity and encourage applications from people of all backgrounds. 

Company Overview

Our Vision is to be the most respected and trustworthy mobility solutions provider to a wide range of businesses and customers. We believe in creating a trusted and caring environment for each other, fostering an empowering experience that extends to every customer and partner we work with. At Compass, we offer a fast-paced, flexible environment that fosters growth and rewards dedication. We provide diverse career paths across our nationwide locations and offer exceptional opportunities for learning and development. Our focus on attracting and retaining talented individuals revolves around setting them up for success. This is why our people join us and why they stay as over half of our team have been with us for more than 6 years. Join us to embark on a career of meaningful work that will challenge you and where you can make a difference.