Customer Solutions Specialist

Customer Solutions Specialist

6-month contract Sydney CBD

Do you have experience in customer service, enjoy speaking with people on the phone, and want to make a genuine difference in people’s lives? If so, we want to hear from you.

Bluestone Home Loans is an award-winning non-bank lender, helping Aussies with a variety of financial needs and circumstances to purchase a home, refinance or invest. Our Collections team is a critical part of our customer service operations, providing guidance and practical support to people when they need it the most.

About the role

This is a people-focused role that combines customer service, problem-solving and communication skills. Every conversation is different. You’ll spend your day speaking with customers, understanding their circumstances, exploring available options and helping them move forward.

Success comes from building rapport, asking great questions, listening carefully and working collaboratively to achieve positive outcomes. Helping people is rewarding but it can be challenging. You’ll need patience, empathy and an ability to remain calm under pressure.

About you

Applications are welcome from people who can demonstrate:

• Prior experience in a customer service or customer support role
• Strong communication skills
• Confidence speaking with customers
• Resilience and professionalism
• Curiosity and problem-solving ability
• A positive attitude and willingness to learn

Working at Bluestone

Established in 2000, we’re a secure business, experiencing significant growth. In addition to role-specific training we offer:

• Competitive salary
• Newly renovated Sydney CBD office, including daily breakfasts and fruit bowls, end -of-trip facilities, and regular team events
• An additional day off for your birthday… you’re worth celebrating!
• Friendly, collaborative team culture
• Supportive leaders who invest in your development
• Growing company with career progression opportunities

This is a six-month fixed term contract, with the potential to extend further. Applications are also welcome from people on Working Holiday Visas.

If you’re looking for a role in customer service, apply today.