About the business
Bluestar Global Logistics is a private Australian family-owned national company specialising in interstate/intrastate transport, warehousing and global distribution. Our ethos of Integrity, Honesty and Trust shape our decisions and dictate the relationship we have with our customers.
Bluestar Global Logistics is investing significantly in our people, processes and systems as part of our business transformation.
We are seeking an experienced and results-driven National Customer Service Manager to lead and elevate our Customer Service function across our national operations.
This is a senior leadership role responsible for overseeing the entire Customer Service department, driving performance, managing escalations, analysing reporting data, and implementing strategic initiatives that enhance customer satisfaction and operational efficiency.
About the Role
Reporting to Senior Management, you will take ownership of the national Customer Service strategy, ensuring service excellence across all sites. You will lead a high-performing team, streamline processes, and work cross-functionally with Operations, Warehouse, Transport, and Sales to deliver outstanding customer outcomes.
Key Responsibilities
- Lead and manage the national Customer Service team
- Develop, implement and monitor customer service strategies and KPIs
- Analyse performance data and produce regular reports for executive leadership
- Identify trends, risks and improvement opportunities through data analysis
- Identify opportunities to modernise systems, automate workflows, and improve service processes
- Standardise processes and ensure compliance with company procedures
- Collaborate with Operations and Transport teams to optimise service delivery
- Build and develop a high-performing customer service team through coaching and structured development.
About You
- Proven leadership experience in Customer Service within the transport, logistics or 3PL industry
- Strong understanding of freight operations, warehousing, and supply chain processes
- Demonstrated experience managing escalations and high-value client relationships
- Advanced reporting and analytical skills
- Strong background using and implementing customer service IT platforms such as ticketing systems, CRM platforms, or customer communication tools
- Ability to interpret data and translate insights into actionable strategy
- Exceptional communication and stakeholder management skills
- Strong commercial acumen and problem-solving capability
What We Offer
- Senior leadership opportunity with national scope
- Supportive executive team and collaborative culture
- Opportunity to shape and implement national strategy
If you are a strategic leader who thrives in a fast-paced logistics environment and is passionate about delivering exceptional customer outcomes, we would love to hear from you.
Apply now with your resume and cover letter outlining your experience and leadership achievements.
