Booking Clerk/Pallet Controller

About the business and the role

Bluestar Global Logistics is an Australian owned national company specialising in interstate/intrastate transport, warehousing and global distribution. Our ethos of Integrity, Honesty and Trust shape our decisions and dictate the relationship we have with our customers.

As a Booking Clerk/Pallet Controller at Bluestar Global Logistics at our Willawong QLD depot, you will play a pivotal role in ensuring smooth operations and exceptional service for our clients. You will be responsible for coordinating pick-up requests, communicating with customers, and assisting with various customer service inquiries.

Key Responsibilities:

Booking Coordination:

• Receive and process booking requests from clients, either through electronic systems, phone calls, or emails.
• Schedule transportation services based on client requirements, considering factors like transportation mode, route, delivery timeline, and available resources

Communication and Customer Service:

• Maintain regular communication with clients to confirm booking details, provide updates on transportation status, and address any concerns or changes.
• Respond promptly and professionally to client inquiries, ensuring a high level of customer satisfaction.

Documentation and Record-Keeping:

• Maintain accurate records of all bookings, including client information, transportation details, schedules, and any special requirements.
• Prepare and share relevant documentation, such as bills of lading and delivery confirmations, with appropriate stakeholders.

Pallet Tracking and Allocation:

• Maintain accurate records of pallet inventory through manual tracking systems and digital platforms.
• Allocate pallets for outbound shipments based on prioritized needs, destinations, and customer requirements.
• Monitor pallet availability and collaborate with warehouse teams to ensure a sufficient supply of pallets for upcoming operations.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
• Previous experience in a customer service or logistics role is preferred.
• Strong communication skills, both written and verbal.
• Excellent organizational and problem-solving abilities.
• Proficiency in using computer software and logistics management tools.
• Ability to work effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.