Receptionist

Summary

The Receptionist / Client Engagement Assistant serves as the first point of contact for clients, providing a welcoming and professional atmosphere. This role manages the front office client experience and supports smooth daily operations across the business.

Responsibilities

• Greet office guests and direct them to the appropriate person or office.
• Answer incoming calls promptly and professionally, directing calls or taking messages as required.
• Schedule client appointments.
• Coordinate in-office appointment logistics, including meeting room and car parking bookings.
• Manage incoming and outgoing mail.
• Maintain office supply stock and complete ordering as required.
• Assist with general office upkeep, including the tidiness of shared spaces.
• Support internal teams with clerical tasks where required.
• Provide support to the Leadership team with calendar management, scheduling and general clerical tasks as required.
• Prepare client documentation.
• Fulfil client requests and update client personal information in the Client Relationship Management system.
• Follow up client documentation.
• Assist with the management of the electronic documentation platform.

Qualifications and Experience

• Previous experience in an office administration or receptionist role.
• Ability to provide exceptional customer service and handle enquiries professionally.
• Familiarity with office 365 software and equipment.
• Ability to manage tasks and priorities simultaneously while maintaining attention to detail.
• Excellent verbal and written communication skills.
• Ability to work well with diverse and global teams, fostering a collaborative and positive working environment.