Intake and Case Management Coordinator
Are you a qualified Social Worker looking to make a real difference in the community?
Doncare are looking for someone to take up the newly created position of Intake and Case Management Coordinator in January 2026. This is a SCHADS Level 5 full time role.
Doncare is a not for profit agency, providing high quality services in the areas of Counselling, Social Support, Family Services and practical assistance to the most vulnerable and disadvantaged residents of Manningham and surrounding suburbs.
Doncare’s Counselling Services
Doncare provides high-quality, trauma-informed counselling to individuals, families, children, and young people. Our counselling services offer therapeutic support to people experiencing a wide range of challenges, including family violence, mental-health concerns, relationship difficulties, grief and loss, parenting stress, life transitions, and situational crises.
Guided by evidence-based practice and Doncare’s values of compassion, dignity and respect, our counsellors work collaboratively with clients to enhance wellbeing, strengthen coping strategies, and support pathways to recovery. Counselling sessions may be delivered face-to-face, online, or via phone depending on client need.
This new full time role will work closely with Counselling and Emergency Relief teams to provide intake services to prospective clients. They will supervise and train students to conduct intakes, allocate clients and undertake Case Management Services through the provision of timely assessment, advice, support, advocacy, referral and follow up. They will also supervise another new role, the Emergency Relief Financial Capability Worker.
About you
You will be a self-motivated individual with warmth and high emotional intelligence, who can manage and oversee multiple tasks simultaneously. You will possess a strong attention to detail. You will use your strong interpersonal, leadership, analytical and problem solving skills to facilitate and model best practice to support clients. You will be adaptive and open to change, and able to manage interruptions while continuing to deliver on agreed tasks. Your ability to work with and assist diverse clientele who have experienced trauma is essential.
To be successful in this role, you will have:
Tertiary qualification in social work (essential).
Demonstrated ability to conduct comprehensive intake, risk and wellbeing assessments with ability to assess counselling and Family violence client needs and suitability for different therapeutic support programs.
Ability to train and support students to conduct intakes and undertake case management for our clients.
Demonstrated ability to supervise social work students.
Working knowledge of the sector and experience in case management and referral or intake and assessment roles.
Demonstrated knowledge and skills in providing inclusive, strength based, trauma-informed and culturally safe services.
Sound knowledge in relevant legislative requirements
Demonstrated ability in time management, setting priorities and planning work effectively
Demonstrated ability to work in a team and effectively communicate with clients, families and foster relationships with colleagues and stakeholders
Highly developed administration skills including a sound understanding of Microsoft Office and the ability and confidence to work with data management systems. Previous experience with CSnet would be highly regarded.
How to apply:
Select Apply now and submit your cover letter and resume.
The position closes Sunday 7 December 2025. We are likely to interview on Thursday 11 December 2025 and appoint before Christmas with a starting date in the second half of January. If you think you are well suited to the role don’t delay in submitting your application. We will be reviewing applications as they are submitted and may appoint to the role before the advertisement closure date.
Preferred candidates will be required to provide two referees which includes their current or most recent Manager.
Diversity and inclusivity are important to Doncare. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, LGBTQIA+ people, people with disabilities and those with a diversity of other experiences and identities.
