Are you energised by building relationships and uncovering new opportunities with every call? Do you have a talent for connecting with clients, understanding their needs, and presenting tailored service solutions that add real value? If you are driven by results, thrive on proactive outreach, and enjoy helping customers get the most from their vehicles, we want to hear from you.
VDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. At the forefront of the industry’s transition to zero emission buses, we are incredibly proud of, and passionate about, the extensive range of vehicles we offer.
We are an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. Having experienced tremendous growth over the past few years, it is time for the right person to join us at this exciting phase of our organisation’s growth and further enhance our operations across Western Australia.
We are seeking a professional, organised, and customer-focused Service Advisor to join our high-performing team. In this key role, you will be responsible for reaching out to both new and existing clients, following up with service offers, and upselling additional solutions to ensure every customer has the opportunity to experience the full range of our service department—not just for Yutong buses, but for all their vehicle needs. Your expertise, product knowledge, and commitment to outstanding service will help drive business growth and ensure every customer leaves with confidence and satisfaction.
This role reports to the Service Manager Perth and is based on site at Belmont WA.
Training and support will be provided to the right candidate.
You will be responsible for:
- Greeting customers and managing service bookings and enquiries
- Providing clear explanations of recommended services and repairs
- Ensure every customer is kept informed about their vehicle’s service status
- Handling customer complaints or concerns with empathy and professionalism
- Scheduling service appointments and manage daily service workflow
- Reviewing completed work with customers and explain charges
- Identifying opportunities to upsell additional services based on vehicle condition and manufacturer recommendations
- Promoting service specials and maintenance packages
Skills and Experience:
- Previous experience in a Service Advisor or customer service role (automotive preferred)
- Ability to work independently and as part of a close-knit team with a proactive, customer-first attitude
- Excellent communication and interpersonal skills
- Strong organisational and time-management ability
- High level focus on delivering great customer service
- Minimum valid Driver Licence
We are DRIVEN by our Company Values: Dedication, Responsibility, Innovation, Value, Excellence and Nurture
This is an excellent opportunity to work with a nurturing, respected, established business offering a generous remuneration package, ongoing training and the chance to be part of a friendly, inclusive team that really cares for its people. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you!!
VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au
