How YFS cut recruitment admin and scaled to 260 staff with confidence

About the business

YFS is a large not-for-profit supporting the Logan community in Queensland across homelessness, domestic violence and family services. With a growing workforce of over 260 full-time, part-time and casual employees, the organisation needed a scalable way to manage recruitment, onboarding, compliance and ongoing performance processes.

The challenge

Before Employment Hero, recruitment was entirely manual. Applications arrived through a shared inbox, sorted into folders and handled individually.

“Previously, recruitment was all done manually… it was a lot of extra work,” said Sonja Neal, YFS’ Human Resource Officer.

Employee information was scattered across folders, slowing down basic HR tasks. Additionally, onboarding required three paper-based forms completed on day one, creating friction for HR and new starters.

The solution

Employment Hero gave YFS a single system for recruitment, onboarding, employee records, workflows, performance reviews and self-service updates.

“I’ve had feedback from the hiring managers that they’re enjoying using the recruitment platform.”

Hiring managers now enjoy a faster, more transparent recruitment experience and new staff complete onboarding before their first day.

The ROI

• Significant time saved, freeing HR for higher-value work
• Fully digital, pre-day-one onboarding, replacing paper forms
• Faster, more responsive candidate communication
• Centralised employee profiles accessible across HR
• Improved experience for managers using probation and performance tools

Why it matters

Employment Hero has become a true value-add for YFS, giving the HR team time back, strengthening processes and supporting consistent growth.

“It’s definitely a value add. It’s freed up my time to do bigger pieces of work.”

By centralising HR, recruitment and compliance, YFS now operates with more clarity, control and confidence supporting a purpose-driven organisation as it scales its impact.