500+ hours saved and compliance nailed: QAT & Leader’s Employment Hero success
At a glance
Company
Queensland All-Trades and Leader Restoration
Location
Brisbane, Mackay, Townsville and Sunshine Coast
Employees
43
Product
Platinum HR and LMS
Read this case study if:
- You want to streamline onboarding, compliance and recruitment
- You need to manage remote teams with one integrated platform
- You’re looking to save hundreds of admin hours annually while boosting employee engagement
Delivering essential services across Queensland and Northern NSW
Queensland All-Trades & Leader Restoration (QAT & Leader) is a specialist insurance repair and property restoration company, providing emergency make-safe responses and comprehensive repair and rebuild services following storms, floods and fires. Operating since 1999, they serve a vast region from their Brisbane head office and remote offices in Mackay, Townsville and the Sunshine Coast.
With 43 employees, the business manages a large, dispersed workforce delivering critical services across Queensland and Northern NSW. For People & Culture Manager Krissy Reid, ensuring efficient processes and maintaining compliance are essential to keeping operations running smoothly.
Before Employment Hero: manual, paper-heavy and time-consuming
Before implementing Employment Hero, QAT & Leader relied on Excel spreadsheets, personal files and paper forms to manage employee records, leave requests and compliance documentation.
“Without an integrated HRIS platform, tasks like tracking employee leave, managing payroll data, ensuring compliance with certifications and licenses and onboarding new hires were time-consuming and prone to errors. Reporting or accessing up-to-date information often required pulling together data from multiple sources, which slowed down decision-making and increased administrative workload,” said Krissy.
Streamlining the entire employee lifecycle
Employment Hero was introduced to support the company’s rapid growth and the need for faster onboarding during busy event periods. Krissy, having implemented the platform in a previous role, quickly saw opportunities to enhance how it was set up and used at QAT & Leader.
Today, the business uses Employment Hero across the entire employee lifecycle, with several features making a significant impact:
Recruitment
“The recruitment module has been a huge benefit for us as it completely streamlines the hiring process. We can advertise roles, track applicants and communicate with candidates all in one place, which saves time, reduces double handling and ensures a consistent recruitment experience.”
Custom surveys
“We use custom surveys regularly for everything from asking staff where they’d like the next social event to be held, to gathering feedback on policy and procedure understanding. It’s a great tool for engaging employees and collecting meaningful insights quickly.”
Onboarding and compliance
In an industry where compliance is non-negotiable, linking Employment Hero with GO1 training has been transformative.
“We can assign mandatory training and create our own customised modules, giving us a fully tailored learning platform for our business.”
New starters now complete all onboarding and compliance checks before day one.
“It eliminates the need for hand-written forms and makes the process fast and stress-free for both the business and the employee.”
Digital checklists
“Instead of using paper-based ‘tick and flick’ checklists, we now set up automated reminders that go directly to the person responsible for the task, with custom due dates. This has been a game changer in ensuring tasks are completed on time and nothing is missed.”
Over 500 hours saved a year
Employment Hero has driven measurable efficiencies:
- Onboarding time cut by 83% – “Our onboarding process used to take two managers a full six hours, but now it’s just a one-hour induction. With 30 new people joining us in the past year, that’s around 300 hours saved.”
- Paid hours reduced for training – Moving onboarding online before day one saves three paid hours per person, or 90 hours a year.
- Admin hours eliminated – No more data entry into spreadsheets or piecing together files saves 120+ hours annually.
One of the biggest time-savers? Reporting.
“I was able to do all of these calculations in less than five minutes because I used Employment Hero reports. If we didn’t have Employment Hero, I’d probably still be digging through electronic personnel files right now.”
Empowering a remote and mobile workforce
With many field technicians working without desks or computers, the Employment Hero Work App has been essential.
“The app is an essential tool for them to submit leave requests, timesheets and receive important notifications on the go. It’s also extremely useful for managers on the road, allowing them to approve leave or action tasks wherever they are.”
More time for engagement and strategy
By reducing administrative load, Employment Hero has allowed Krissy and her team to focus on higher-value initiatives.
“We’re no longer consumed with paperwork or spending hours manipulating data in spreadsheets. The information is already there, ready to use.”
Insights from surveys and reports now guide employee engagement initiatives, while managers spend less time on repetitive onboarding tasks and more on operational priorities.
The bottom line
From digitising compliance to transforming onboarding and recruitment, Employment Hero has made work easier and more valuable for QAT & Leader Restoration. The result is a business that spends less time on admin and more on delivering high-quality restoration services when customers need them most.
“All up, we’re looking at well over 500 hours saved each year and that’s just from the areas we’ve noticed most,” said Krissy.
Book a demo today to see how Employment Hero can save your business hundreds of hours while improving compliance, employee engagement and operational efficiency.
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Tanya Drerup
Product Manager – Global Wealth – Employment Hero
