Pacific Hoseflex reduces HR admin time by 50% and unifies nine systems into one

About the business

Pacific Hoseflex manufactures industrial hoses for the oil and gas industry, employing 47 staff across Queensland, Victoria and Western Australia. As a safety-critical operation, the business depends on consistent compliance, training and visibility across all sites.

The challenge

Before Employment Hero, HR processes were scattered across nine different systems, creating constant inefficiency. Russell Mott, HR, Safety and Environment Manager, said the manual work was overwhelming.

“Before Employment Hero, everything was manual and time-consuming. About 50% of my time was just admin – chasing, checking and following up on documentation.”

Training and compliance reporting for ISO certification were especially difficult, with no single source of truth for employee records.

The solution

Employment Hero brought what were once disjointed and separate systems together into one connected platform. Onboarding, timesheets, training and recruitment are now all managed in one place. 

“All HR documentation is now in one place. Everything about staff, their timesheets, training and documents can be found easily within Employment Hero.”

The ROI

• 50% reduction in HR admin workload
• $1000 in annual savings by retiring multiple systems
• Full visibility across employee records, training and compliance

“The impact of having everything in one system is that the business gets smarter. I can see training records instantly and know everyone’s up to date.”

Why it matters

With Employment Hero, Pacific Hoseflex now operates with control, confidence and efficiency. Managers and employees have instant access to information, eliminating bottlenecks and improving accountability. HR has evolved from reactive administration to proactive oversight and creates stronger compliance and safer operations.

“We’ve gone from chasing tasks to tracking progress. Everything’s visible and everyone’s accountable.”