About the Role?
The Fraud Assurance Analyst plays a key role within the Risk & Compliance team, supporting the Regulatory and Product Compliance Manager to strengthen fraud controls across Zai’s products and services. This includes transaction monitoring, reporting, audits, and end-to-end fraud and scam investigations across our platform.
You’ll focus on enhancing fraud detection, investigation, and reporting capabilities—using data-driven insights to provide clear visibility of fraud exposure, emerging trends, and financial impacts, while delivering independent risk assurance to support scalable business growth.
Working closely with cross-functional teams, you’ll help design, implement, and continuously improve controls and processes that balance fraud risk mitigation, regulatory compliance, customer experience, and commercial outcomes.
About Zai?
Zai is a leading Australian fintech payments provider headquartered in Melbourne, with over a decade of experience and supported by SC Ventures by Standard Chartered, the innovation and ventures unit of Standard Chartered Bank. We empower businesses to streamline complex payment workflows with our all-in-one solution, enabling automation and simplifying payment reconciliation so enterprises can scale securely and confidently.
Our flexible integration options cater to diverse business needs, offering a CMS plugin for quick setup, low-code tools for customised workflows, and direct API access for complete control. Zai supports a wide range of payment methods, including credit card acceptance, direct debit, BPAY and next-generation account-to-account payments such as PayID and PayTo.
Discover how Zai can transform your payment processes at www.zaipayments.com
What you’ll be doing?
- Own and optimise the transaction monitoring system, including fraud detection rules and performance
- Analyse transaction data to identify emerging fraud trends, risks, and suspicious patterns
- Translate insights into improved controls, detection logic, and escalation processes
- Build dashboards and reporting to provide clear visibility of fraud exposure and risk performance
- Conduct fraud reviews and investigations across merchants, customers, and transactions
- Support decisions on onboarding, suspension, and offboarding based on fraud risk
- Perform quality assurance on fraud operations and help uplift controls and processes
- Collaborate with Product, Data, and Operations teams to balance risk, customer experience, and commercial outcomes
- Prepare and support incident reports, SMRs, and regulatory or audit responses
- Contribute to improving fraud frameworks, risk appetite settings, and overall assurance capability
What you’ll bring?
Core experience & skills
- 2+ years’ experience in fraud, financial crime, risk, compliance, or investigations within financial services or payments
- Tertiary qualification in Finance, Law, Business, Economics, Criminology, IT, Data, STEM, or a related field
- Strong analytical capability with SQL (e.g. Snowflake), advanced Excel, and/or BI tools like Looker
- Experience with transaction monitoring or rules-based detection systems, including designing and optimising controls
- Solid understanding of the fraud and financial crime lifecycle (investigation, escalation, monitoring)
Nice to have?
- Background in Data Analytics, Data Science, Computer Science, or Statistics
- Experience designing and tuning fraud rules, with an understanding of performance metrics (precision, recall, false positives, fraud loss, etc.)
- Knowledge of common fraud typologies (e.g. account takeover, identity fraud, card-not-present) and related controls (e.g. MFA, 3DS, device fingerprinting)
- Familiarity with AML/CTF, KYC, PCI-DSS obligations and reporting requirements
- Understanding of payment schemes (e.g. Visa, Mastercard, AMEX, BPAY, PayTo, NPP)
- Experience in a fintech, startup, or scale-up environment, with the ability to balance risk and commercial outcomes
Perks?
- 💰 Competitive salary package and benefits
- 🏠 Flexible hybrid working options (3 days WFH)
- 🏝️ 5 weeks of annual leave as standard
- 👶🏼 12 weeks paid parental leave (4 weeks for secondary carers)
- 🏠 One-off working from home allowance
- 💰 Salary sacrificing options
- 🚗 Novated leasing options
- 🌱 Work remotely from anywhere in the world for 4 weeks every year
- 🧠 An innovative, inclusive, and collaborative team culture
- 💼 A beautiful CBD office with perks near Parliament Station
- 🤸♂️ A flexible, fun work environment where you’ll learn every day
Equal Opportunity at Zai
Zai is an equal opportunity employer committed to building an inclusive workplace. All qualified applicants will receive consideration without bias to education, race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. If you need specific assistance or adjustments during the application process, please let us know, we’re here to help.
