Location: Brendale QLD 4500
Hours: Full-Time Onsite Monday to Friday 9:00 AM – 5:00 PM
About the Role
At Your Solution Compounding Pharmacy, we’re looking for someone who cares deeply about people, both our patients and our team, while holding a high bar for performance, accountability, and doing things properly.
At YSCP we make tailor made medication for patients who require individualised care and we do it by pushing ourselves to go the extra mile and make the impossible, possible (and have a lot of fun doing it). We are looking for a Customer Service Supervisor to help us take our team to the next level.
The role you’ll play
You’ll be the steady force on the floor, the bridge between our frontline team and leadership team, ensuring everything runs smoothly, efficiently, and with heart.
This is an onsite role, because the kind of leadership we value happens in real time, side by side with your team.
You will:
- Lead the front of house reception and administration team to keep the department flowing smoothly, this means structured, efficient, and on track
- Support your team to perform at their best (and step in when they need you)
- Handle escalations with confidence, care, and professionalism
- Maintain high service standards because every interaction matters
- Support rostering and workflow so the right people are in the right place
- Partner closely with the Customer Relations Manager to keep operations strong
- Coach, guide, and develop your team to be their best
- Spot issues early and take ownership to solve them
- Create a culture of accountability, respect, and pride in doing great work
What we’re looking for
You’re someone who:
- Has experience in customer service and/or operations
- Has led or supervised a team and understands what good leadership looks like
- Is a natural problem-solver who takes ownership and follows things through
- Can have honest, respectful, and sometimes tough conversations when needed
- Stays calm under pressure and thinks clearly in the moment
- Is organised, proactive, and able to juggle competing priorities
- Takes pride in high standards and doing things properly
- Doesn’t shy away from a challenge, but welcomes it with open arms knowing this fuels growth
- Thrives on KPI’s and measurables to inform your team’s success and areas for development
Most importantly — you genuinely care.
About your team. About the customer experience. About doing a great job.
Why this role matters
At YSCP our highest priority is caring for those who need us most… our patients. This team is strong! But like any high-performing environment, it needs structure, support, and leadership to keep it moving forward so our patients can receive the care they deserve.
Your role is to protect that standard, support your people, and ensure nothing slips through the cracks.
This is the type of role where you’ll be making a real impact every single day.
Let’s be honest, this role isn’t for everyone
You may not enjoy this role if you:
- Avoid accountability or difficult conversations
- Prefer to be told what to do rather than taking initiative
- Don’t like working in a dynamic environment and are more of a lone wolf
- Feel overwhelmed in fast-paced environments
- Take customer escalations personally rather than professionally
- Prefer to stay in the background instead of leading from the front
You’ll thrive here if you
- Step up instinctively when things get busy
- Balance empathy with high standards
- Stay grounded and clear-headed under pressure
- Take ownership and follow things through
- Are not afraid to go the extra mile for our patients
- Get genuine satisfaction from running a smooth, high-performing team
You won’t be doing this alone
- We believe in high standards and strong support.
- You’ll work alongside an experienced and supportive Customer Relations Manager
- You’ll be part of a collaborative and highly engaged leadership team
- You’ll have guidance, backup, and shared decision-making when it counts
- You will laugh.. a lot (our team is not shy to throw around a joke or two around)
Ready to apply?
If you’ve read this far, then we’re probably meant to meet (call it destiny if you will..)
Apply now and tell us why you’re the right fit before someone else snatches this role up.
Please include your CV and cover letter (in PDF format) and answer the screening questions to be considered.
We’re excited to meet you and hopefully welcome you into the YSCP family.
