Practice Manager, Jalbu Hub
Full Time Permanent
Based in Cairns
Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)
Administrative grade 8
$126,788.38- $138,686.63 per annum
Wuchopperen Health Service
‘A culturally dynamic community where everyone thrives in health and wellbeing’.
Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.
Benefits of working with Wuchopperen:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:
- Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- 5 weeks annual leave and 15 days personal leave pro rata.
- Commitment to professional development.
- EAP for employees and family members.
About the role:
The Jalbu Integrated Women’s Health Hub (IWHH) – South Cairns has been established under Wuchopperen Health Service as part of the Queensland Government’s Women’s and Girl’s Health Strategy. The Hub provides women and girls access to health and health related care and support through a safe women friendly space with the simplicity of service navigation, provision of flexible holistic care, and free services provided by a diverse workforce.
The Practice Manager is responsible for delivering effective, culturally safe, client centred primary health care service through high quality, coordinated practice management.
The Practice Manager is supervised by the Director Health Services, the position has supervisory responsibilities for the Registered Nurse, Nurse Navigator, Mental Health Social Worker, Intake Officers, Aboriginal and or Torres Strait Islander Health Practitioner/Worker, Medical Administration Officers and General Practitioners.
This position works closely with other members of the Jalbu Hub and maintains regular contact with other program staff to ensure effective outcomes for clients.
Key responsibilities:
- Lead a multi-disciplinary team to ensure quality Hub services and practices are delivered in accordance with the approved service delivery models, operational guidelines standards and procedures.
- Work in collaboration with the team to manage Hub flow, service bookings and rosters.
- Mentor and coach Jalbu Hub staff to provide for the continued enhancement of skills, knowledge, and abilities in positive service delivery.
- Manage the Hub’s performance and lead strategies, in line with the established Jalbu service model and key performance indicators.
- Maximise revenue by providing comprehensive, holistic and culturally safe primary health care services to clients.
- Provide daily monitoring and oversight of performance including implementation of strategies to achieve Medicare and performance targets.
- Develop, review and interpret reports, including the ability to analyse data and prepare reports within the parameters of approved budgets ensuring compliance with legislative requirements and contractual arrangements.
- Work collaboratively with a range of key internal and external stakeholders to deliver an integrated, multidisciplinary approach to primary health and social services care which is culturally safe to clients.
- Contribute to the Jalbu Hub’s continuous improvement processes and participate in quality assurance activities to ensure compliance with relevant standards and culturally safe, effective service delivery.
- Gather and record statistical data relevant to measuring performance against agreed indicators and participate in review and evaluation activities.
- Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
- Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards, safety and effective service delivery.
- Other duties as required, within your skills, experience and capacity
Core Capabilities:
- Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.
- For applicants to be successful in this role, they should demonstrate:
- Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
- Extensive experience leading the delivery of high quality, culturally safe services to women’s and girls’ with different cultural backgrounds, preferably in a health or community-controlled organisation, or general medical practice, and a qualification in health, management, human services or related field is highly desirable.
- Highly developed skills to manage and lead teams and implement supervision and development strategies including the establishment of formal mentoring and coaching arrangements that provide for the continued enhancement of skills, knowledge, and abilities of team members.
- Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
- Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
- Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.
Qualifications and experience:
- Diploma level qualifications preferably in Business, Health, Practice Management, Human Services or minimum five years management experience in a similar setting.
Requirements:
- Hold a current Blue Card (for suitability to work with children and young people).
- Proof of qualifications is required to be provided prior to the commencement of duty.
- Possess a current driver’s licence.
- A commitment to adhere to Wuchopperen’s policies and procedures.
Applicants who do not address these requirements, will not be considered for shortlisting.
Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.
How to apply:
To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.
For more information contact Tiana, Associate Director Operations on 0428 038 735
Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.
Closing date for applications: 5pm on Monday 10th August 2026
