Care Coordinator ITC– Generalist Health Worker (Identified)

Care Coordinator ITC– Generalist Health Worker (Identified)

Full Time | Permanent

Based in Cairns

Wuchopperen Health Service Limited Enterprise Agreement

Aboriginal and Torres Strait Islander Health Workers Grade 4

$43.91 – $47.64 per hour

Wuchopperen Health Service

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The Care Coordinators are responsible for supporting clients within the Integrated Team Care (ITC) Program and to provide culturally appropriate and holistic primary health care for Aboriginal and Torres Strait Islander communities of Cairns and surrounding districts, including education and promotion, development and implementation of early intervention strategies and clinical screening protocols.

The position will contribute to the delivery of primary health care services incorporating the development, implementation and evaluation of program resources and strategies to meet the needs of Aboriginal and Torres Strait Islander clients, including liaison with relevant community groups, health professionals, organisations and agencies.

The Care Coordinator is supervised by the Coordinator, ITC and the position has no supervisory responsibilities.

This position works closely with other members of the ITC Program and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

1. Conduct comprehensive, culturally competent health services, incorporating promotion, prevention, early intervention, health assessments and treatment in accordance with medical and established Aboriginal and Torres Strait Islander community protocols.
2. Undertake client recalls and internal and external referrals in accordance with approved processes, including case coordination activities.
3. Undertake crisis intervention, advocacy and referral to appropriate internal and external providers.
4. Ensure client records in Communicare are kept current to reflect eligibility for internal and external services, including the Care Coordination and Supplementary Services program, in accordance with approved processes.
5. Process new and maintain current ITC registration. Monitor of GPMP to ensure they are up to date and client’s needs for ongoing support, follow up with GP to ensure all documentation is received to be able to process in a timely manner.
6. Process ITC purchasing request from GP’s for services to be purchased and/or hired medical equipment or services. Source Suppliers and quotes for clients, organise delivery of services and medical aids to clients eligible for supplementary services in conjunction with the Outreach Worker
7. Provide education to clients and family on the use and maintenance of the medical aid and/or specialist’s appointments
8. Work in partnership with other health care professionals to ensure a multi-disciplinary approach to comprehensive primary health care
9. Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
10. Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
11. Other duties as required, within your skills, experience and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Certificate IV or higher in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice) and has a minimum of three (3) years of direct experience in the delivery of clinical health care services.
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Demonstrated ability to perform clinical screening, health education and promotion and administrative duties within a clinic setting.
• Extensively developed interpersonal and communication skills including the ability liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
• Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

• Certificate IV or higher in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice) and has a minimum of three (3) years of direct experience in the delivery of clinical health care services.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided.

For more information contact Irene, Manager of Allied Health ‪on 07 4080 1184‬

The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday July 6th, 2026