Member Experience Lead – WOTSO Sippy Downs
Part‑Time | Monday–Thursday
Thinking about a career change? If you’ve worked in retail, hospitality or customer
service and love staying busy, you already have the skills to thrive at WOTSO.
At WOTSO,we provide flexible, affordable office solutions for businesses of all sizes. Our spaces are built around community, connection and everyday convenience. More than just a workplace, WOTSO is a welcoming, community‑driven environment where no two days are the same.
We’re excited to welcome a Member Experience Lead to our Sippy Downs location – a
hands‑on role perfect for someone who enjoys variety, people, and taking
ownership of the member experience. Working closely with our Space Leader,
you’ll help ensure the space runs smoothly, feels welcoming, and delivers the
high level of service WOTSO is known for.
This role
is ideal for someone coming from hospitality, retail or customer service who’s
ready to step into a position that blends people, operations, sales support and
community engagement. With full training provided, we’ll set you up with
everything you need to succeed. 🌟
What You’ll Be Doing
Front of House & Member Experience
- Cover reception and be
the first point of contact for members and guests
- Greet everyone with a
warm, professional attitude
- Build strong
relationships and respond to member feedback
- Support members with
general enquiries (in person, phone and email)
- Conduct member tours
and assist with converting smaller sales leads
- Host community events
and activities
- Create and issue member
communications
- Contribute to Instagram
posting and local marketing initiatives
Space Presentation, Operations & Admin
- Daily setup and pack
down of the space
- Oversee meeting room
preparation and event coordination
- Assist with office
reconfigurations and contractor visits
- Manage stock levels,
consumables and site orders
- Onboard new members and
help them feel at home
- Process payments,
membership changes and CRM updates
- Prepare weekly site
reports and assist with billing checks
- Maintain organised
SharePoint folders and site documentation
- Jump in where needed –
no job too small
About You
- Background in retail,
hospitality, reception or customer service
- A natural doer – you
see what needs doing and get onto it
- Friendly, confident and
comfortable talking to people
- Organised, reliable and
good at juggling tasks
- Happy being on your
feet and moving around throughout the day
- Enjoy building
community and creating great experiences
- Working holiday visa
applicants welcome to apply
Why You’ll Love Working at WOTSO
- Work in a modern, light‑filled
and creative space
- Be part of a genuinely
supportive, community‑focused team
- Enjoy job variety – no
two days are the same
- Comprehensive
onboarding and training provided
- Access Friends of WOTSO
and WOTSO Wellbeing perks
- Join an Australian‑owned
company certified as a Great Place to Work™ three years running
- Opportunities to grow
and develop your career
- Enjoy a consistent
Monday–Thursday schedule
Ready to Bring Your Energy to WOTSO?
If you’re
ready to bring your enthusiasm, people skills and positive energy to a team
that values community, flexibility and connection, we’d love to hear from you.
👉 Apply via www.wotso.com/careers with your
resume and a cover letter.
