Patient Liaison Officer

WiSE Medical Sutherland Shire is looking for a new team of Patient Liaison Officers (PLOs), our medical receptionists, who will be the first point of contact for our patients and visitors, providing excellent customer service while maintaining the smooth operation of our front desk. This role requires a proactive and confident individual who can manage various tasks with attention to detail and a compassionate approach.

The Caringbah location is scheduled to open 7th September 2026. Training will be conducted from early to mid-August in our Macquarie Park location to ensure that our new team are fully equipped and ready for our September grand opening. This role will start as a casual with ongoing bases in August 2026, official date to be confirmed. Permanent opportunities can be discussed for suitable candidates.

This role requires a valid paid Working with Children Check, as well as evidence of immunity to the specific diseases outlined under the NSW Health Category A mandatory requirements. 

Key Responsibilities: 

Front Desk Management: 

• Greet and assist patients and visitors with a friendly and professional demeanour. 
• Answer and direct phone calls efficiently, handling inquiries and scheduling appointments. 
• Maintain a tidy and organised reception area. 

Administrative Support: 

• Manage and update patient databases with accuracy and confidentiality. 
• Process payments and handle billing inquiries; create invoices as needed. 
• Coordinate with medical staff to ensure smooth patient flow and scheduling. 
• Manage office inventory and order supplies when necessary. 
• Assist with document preparation, including forms and reports. 

Customer Service: 

• Handle patient complaints and concerns with empathy and professionalism. 
• Provide clear communication and support to ensure a positive patient experience. 
• Proactively identify areas where support is needed and take initiative to address them. 

Qualifications & Skills: 

• Customer service experience essential
• Medical/ healthcare receptionist experience highly preferrable, reception experience acceptable 
• Basic understanding of medical terminology and Australian healthcare system is preferred. 
• Proficiency in computerized scheduling systems and electronic medical records (EMR); previous experience using Clinic 2 Cloud is highly desirable. 
• Strong interpersonal skills with the ability to connect with diverse individuals. 
• Dependable and punctual, with the ability to manage stress in a fast-paced environment. 
• Exceptional organisational and multitasking skills. 
• Proficient in touch typing (minimum 60 words per minute). 
• Experienced in payment processing and invoice creation. 
• Strong attention to detail and commitment to maintaining confidentiality. 

Personal Attributes: 

• Empathetic and Compassionate: Able to provide support and understanding to patients. 
• Proactive: Takes initiative in finding work and improving processes. 
• Confident: Comfortable asking questions and making decisions. 
• Dependable: Reliable and consistent in managing responsibilities. 
• Organized: Keeps the workspace tidy and handles multiple tasks with ease. 

WiSE Medical is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.