- Hybrid role, WFH, South Melbourne
- Relationship-driven acquisition
- Fast growing organisation
About the Role
Are you a high-performing home care customer service professional who thrives on turning conversations into connections? Do you want to use your deep industry knowledge to make a tangible difference in the lives of older Australians?
As a Care Expert at Hazel Home Care, you will be the driving force behind our growth. You are the first point of contact for prospective clients—acting as a trusted advisor, educating families on the Support at Home Care Packages, and guiding them through the decision-making process with confidence, clarity, and empathy.
This isn’t just about hitting conversion targets; it’s about balancing regulatory requirements with genuine client needs to create win-win outcomes. You will join a passionate, rapidly growing team where your expertise will directly shape our success.
Key Responsibilities
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Drive Growth & Conversions: Lead by example in conducting high-quality Introductory Meetings, articulate the Hazel Home Care proposition, and consistently exceed sign-up and conversion targets.
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Pipeline & Lead Management: Maintain pipeline excellence with timely follow-ups, progress all leads, and review external referral platforms (e.g., CareAbout) to provide high-quality feedback.
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Subject Matter Expertise: Demonstrate advanced knowledge of the Support at Home program to educate clients and support Care Managers with complex enquiries or scenarios.
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Continuous Improvement: Identify market trends and opportunities to optimize conversion rates, and stay ahead of industry reforms and changes.
Key Selection Criteria
To be successful in this role, you will bring a blend of strong commercial acumen and deep human empathy. We are looking for:
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The Ultimate Influencer: Superior influencing and problem-solving skills, a positive attitude, and the persistence to pursue opportunities with urgency.
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Industry Savvy: Deep knowledge of the Australian aged care landscape, including the Support at Home program, documentation/reporting requirements, and Aged Care Quality Standards.
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Organized Multi-tasker: Exceptional time management skills with the ability to manage multiple priorities autonomously without compromising on quality.
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Compassionate Advocate: Excellent English communication skills (written and verbal) combined with genuine empathy for older Australians, including those living with dementia, illness, or disability.
Why Join Hazel Home Care?
At Hazel Home Care, we believe that growing our business goes hand-in-hand with elevating the quality of care in our community. You will be part of a supportive, forward-thinking team that values your initiative, celebrates your wins, and invests in your professional development.
