Position: Account Director
About the business
Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.
About the role
We’re on the lookout for an experienced Account Director, to join our team. This role is ideal for someone who enjoys building strong client relationships, identifying opportunities to grow existing accounts and supporting new business. As a key member of the Client Service team, you’ll develop and support junior team members, ensure client expectations are met and help drive the profitability of our accounts.
With a strategic mindset, you will understand the client’s business challenges and objectives and are able to provide a multitude of creative solutions. You will have exceptional knowledge of industry best practices across creative, digital, production and learning. Able to ask the right questions upfront and articulate services and deliverables, as well as identify new opportunities, you are the key to setting our teams and clients up for success.
You’ll be responsible for:
Reporting to the Head of Client Service, some (but not all) of the role’s responsibilities include:
- Overseeing the agency relationship, and leading the
Account Service team to ensure a high quality of service and overall customer satisfaction.
- Developing a strong knowledge and understanding of the client’s marketing strategies in order to identify and secure opportunities to sell an extended range of Wellcom products and services.
- Proactively seeking new business opportunities including identifying additional scopes across existing and prospective clients and projects.
- Preparing and presenting reports and proposals to clients.
- Coordinating briefs and processes for major clients including delegating to Account Service resources appropriately and reviewing briefs to ensure all necessary information has been captured.
- Overseeing all elements of projects to ensure client expectations are being met and managed appropriately.
- Building and fostering client relationships through regular face-to-face, telephone and email comms.
- Conducting formal client reviews – monthly, quarterly, annually to ensure SLA’s are being being met.
Experience, skills, and expertise
We are looking for someone who has:
- 5-8 year’s experience in an account service or sales role within the advertising, creative, or marketing industry.
- Previous creative agency experience.
- A proven track record of successfully working with a variety of teams – account service, creative and technical.
- A demonstrated ability to meet or exceed client expectations.
- Experience in managing multiple client portfolios at one time.
- Strong organisation skills, and excellent attention to detail.
- A strategic mindset with a strong creative focus.
- Excellent negotiation skills.
Why Join Us?
At Wellcom, we bring together creative thinkers, problem-solvers and industry specialists to produce outstanding work for some of Australasia’s leading brands.
Working with one of Australia’s largest placemaking brands across various business units including residential, retail, land lease and commercial. The work is highly varied, creative and dynamic, with a tech enabled production team powering content at scale.
If you’re ready to grow your skills, flex your creativity and make your mark in the ever-changing world of media and production, we’d love to hear from you.
Sound like you?
Apply now and submit your interest in this role. Click on the Apply button and complete all of the application questions.
Please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability.
We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application and recruitment process, as well as in the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you!
