We are seeking a Systems Support who is passionate about leveraging technology to
support business operations and drive continuous improvement. This is not a traditional IT support role; instead, you will focus on understanding how systems, data, workflows, and user interactions work together to enable efficient day-to-day operations across the business.
Working across multiple platforms, you will identify opportunities to improve processes, support users, and collaborate closely with our external IT partner to troubleshoot and resolve system issues.
This permanent part-time position offers approximately 20 hours per week across 3–4 days initially, with the opportunity for hours to increase as the role and business continue to grow. The role is ideally suited to candidates seeking a long-term part-time opportunity, including students undertaking relevant studies or professionals looking to build experience early in their career.
What You’ll Do:
– Act as the first point of contact for user support across core systems MRP, HR, IVMS, Power Automate, Power BI, SharePoint, HubSpot, Xero, 1Password.
– Troubleshoot system issues, coordinate escalations and minimise disruption to business operations.
– Provide guidance and training to users on system functionality and best practices.
– Support consistent and effective usage of systems across the business.
– Assist with workflow automation, reporting, data integrity, and system governance activities.
– Contribute to continuous improvement initiatives by enhancing systems, processes, and documentation.
– Act as the internal champion and escalation point for our IT provider (first-line IT support).
– Bridge communication between users and IT provider to ensure issues are resolved efficiently and in business context.
– Support the setup, distribution, and lifecycle management of company devices and user access.
About You:
– Proficiency in Microsoft 365 applications and business systems.
– Strong troubleshooting, problem-solving, and analytical skills.
– Ability to manage data, reporting, and process improvement initiatives.
– Excellent communication skills and the ability to work effectively with users and external providers.
– Organised, adaptable, and able to manage multiple priorities.
– Self-motivated with a continuous improvement mindset and strong attention to detail.
– Current driver’s licence and reliable transport.
-Ability to pass a pre-employment drug and alcohol test and police check.
Why Join Us?
– Be part of a forward-thinking, innovative manufacturing company committed to sustainability.
– Supportive, friendly and collaborative work environment.
– Attractive salary package.
– Bonus day off for your birthday.
– Permanent part time role with flexible working hours for right candidate.
– Career development opportunities.
If you’re ready to contribute to a sustainable future and grow your career with us, apply now!
Email your resume and a covering letter to: recruitment@vitalindustries.com.au.
We are an Equal Opportunity employer, and we encourage applications from a range of diversities including women, Indigenous, and
LGBTIQA+ applicants.
Only applicants with current, unrestricted rights to work in Australia will be considered for this position.
